Dealer tried to require I buy additional packages in order to receive the advertised price on the car. Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price. They advertised zero percent financing but somehow nobody who walked in that day could qualify for it.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Honest about the fact that the recall part was back-ordered rather than making empty promises. After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Honest about which service items could wait until the next visit, which built real trust with me.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Loaner car was filthy, smelled strongly of smoke, and had crumbs ground into the seats. Finance manager tried to slip a four thousand dollar extended warranty into my contract without ever mentioning it.
I booked an oil change through the app and was in and out in under forty minutes. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
They tracked down a hard-to-find part from another dealer in two days flat. A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
They honored a coupon that technically expired the week before, which was a classy move. Loved that the service advisor remembered my name on the third visit without checking the computer. Trade-in paperwork was done electronically and I was handed a check the same afternoon.
A simple oil change somehow took five hours and ended with grease smeared across the steering wheel. Service department opened the glovebox and clearly rifled through it, which felt like a serious violation of trust. Service advisor was openly rude to my spouse and tried to steer the conversation entirely toward me.
Delivery was eight days late and the explanation changed every single time I called for an update. Service advisor was openly rude to my spouse and tried to steer the conversation entirely toward me. Loaner was returned with a quarter tank and they charged me a hundred dollar refueling fee anyway.
A rare dealer where used inventory is priced close to market rather than thousands above. Delivery driver walked me through every control before leaving and even paired my phone to the system.
Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Picked up on a small coolant leak during a free courtesy check that another shop had missed. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Finance manager laughed when I asked for the out-the-door price in writing before coming in. They lost my spare key during a routine service and told me to buy a new one at retail price.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
Great financing rate well below what my credit union was willing to match.
Alignment helped the pulling to the right, though a slight vibration at highway speeds remained. Loaner was provided, however it was running on fumes and had someone else's trash in the cup holder. Decent repair work overall, though the courtesy inspection sheet listed clearly fine items as urgent repairs.
Delivery experience was so smooth it almost felt anticlimactic in the best way. Took the car on a long test drive route that included highway, city, and a parking lot test. Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Decent trade-in offer, though the online estimate was noticeably higher than what they actually gave.
Alignment and tire balance were spot on and the steering wheel is finally dead center again. Appreciate that they rotated the tires at no charge during a routine oil change.
Decent repair work overall, though the courtesy inspection sheet listed clearly fine items as urgent repairs. Alignment helped the pulling to the right, though a slight vibration at highway speeds remained.
Dealer tried to charge me a market adjustment on top of an already inflated sticker price.
Took the car on a long test drive route that included highway, city, and a parking lot test. Delivery experience was so smooth it almost felt anticlimactic in the best way.
I waited six hours past the promised time and still had to leave the dealership without my own vehicle. A simple oil change somehow took five hours and ended with grease smeared across the steering wheel.
A dishonest dealer group that posts fake positive reviews to drown out the extensive legitimate complaints online.
Service bay was spotless and modern, yet the actual customer service felt oddly impersonal. Finance rate was competitive, though not quite as low as the pre-approval they had advertised online.
Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Picked up on a small coolant leak during a free courtesy check that another shop had missed. Appreciate that they rotated the tires at no charge during a routine oil change.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Mechanic clearly knew his trade but communication from the service desk was almost nonexistent. Alignment and balance helped, though the ride quality is still rougher than it should be for the mileage. Overall a decent experience, aside from the aggressive follow-up calls from the finance department afterward.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
A rare showroom where women are treated with the same respect as men on the lot.
Loved that the service advisor remembered my name on the third visit without checking the computer.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. They tracked down a hard-to-find part from another dealer in two days flat.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
Finance manager tried to slip a four thousand dollar extended warranty into my contract without ever mentioning it.
Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Honest about the fact that the recall part was back-ordered rather than making empty promises. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
An outstanding experience from the first phone call to the final handshake at the curb.
A classic bait-and-switch where the advertised car was mysteriously unavailable the moment I arrived. Repair was done so poorly that an independent shop had to redo the work the following week.
Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem. They promised a full tank at delivery and I drove off with the fuel light already on.
They advertised zero percent financing but somehow nobody who walked in that day could qualify for it. After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
An honest body shop that pointed out a prior repair the previous owner had hidden from me. Certified pre-owned inspection paperwork was thorough and matched everything I found independently. Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. Really felt like the salesperson wanted me in the right car rather than the most expensive car. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.