DM
Denise MeyerVerified
Oct 15, 2026
Service decent, delivery rough
Appreciated the digital paperwork, however the signing session still somehow took almost two hours.
Appreciated the digital paperwork, however the signing session still somehow took almost two hours.
Alignment helped the pulling to the right, though a slight vibration at highway speeds remained. An average visit, lifted slightly by a particularly kind cashier and dragged down by a cold service writer. They did the job for the quoted price, yet somehow managed to make a simple visit feel strangely tense.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Paint on the repaired fender is already peeling less than six months after the body shop finished it. Service department opened the glovebox and clearly rifled through it, which felt like a serious violation of trust.
They fixed the issue I came in for, yet created a new rattle somewhere in the dashboard. Loaner car was adequate for errands, yet it had a check engine light on when I drove it off the lot.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
Diagnostic charge of two hundred dollars for a tech to tell me what the dashboard code already said. Repair failed within two weeks and the shop refused to warranty their own work without a new diagnostic fee.
They tracked down a hard-to-find part from another dealer in two days flat. Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. Honest about which service items could wait until the next visit, which built real trust with me.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
After the alignment the tires are wearing evenly for the first time in two years.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening. A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. Even the detail work after the body repair felt obsessive in the best possible way.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. A rare dealer where used inventory is priced close to market rather than thousands above.
A rare dealer where used inventory is priced close to market rather than thousands above. Service manager personally called the next day to make sure the squeak was fully resolved.
Appreciate that they rotated the tires at no charge during a routine oil change. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. Trade-in paperwork was done electronically and I was handed a check the same afternoon.
Mobile mechanic came to my office and swapped the battery while I was in a meeting. Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
Picked up my car after bodywork and immediately noticed a new rattle that was definitely not there before. They promised a full tank at delivery and I drove off with the fuel light already on.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Really felt like the salesperson wanted me in the right car rather than the most expensive car. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired. Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
Delivery driver was courteous but did not walk me through any of the technology features on the car. Diagnostic was accurate on the main issue, yet they missed a related problem that returned a month later.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
An honest body shop that pointed out a prior repair the previous owner had hidden from me.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly. Appreciate that they rotated the tires at no charge during a routine oil change.
Service manager personally called the next day to make sure the squeak was fully resolved. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas.
They honored a coupon that technically expired the week before, which was a classy move. Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
Delivery experience was so smooth it almost felt anticlimactic in the best way. I booked an oil change through the app and was in and out in under forty minutes. After the alignment the tires are wearing evenly for the first time in two years.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
Honest about the fact that the recall part was back-ordered rather than making empty promises. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price. Repair was done so poorly that an independent shop had to redo the work the following week.
Alignment and balance helped, though the ride quality is still rougher than it should be for the mileage. Dealer honored the advertised price but tacked on documentation fees that felt excessive to me.
Trade-in appraisal came in higher than three other quotes I had collected the week before. Took the car on a long test drive route that included highway, city, and a parking lot test.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. They offered to buy my car outright even though I was not trading it in, and the offer was strong. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
A rare showroom where women are treated with the same respect as men on the lot. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. They honored a coupon that technically expired the week before, which was a classy move. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas.
They respected my budget and never once tried to push me into a trim I had already declined. An outstanding experience from the first phone call to the final handshake at the curb.
Service advisor was openly rude to my spouse and tried to steer the conversation entirely toward me. Paint on the repaired fender is already peeling less than six months after the body shop finished it.
Service department opens at seven which fits perfectly with my morning commute drop-off.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars. After the alignment the tires are wearing evenly for the first time in two years. Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now.