DK
Declan KingVerified
Oct 16, 2026
Smooth financing process
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. I booked an oil change through the app and was in and out in under forty minutes.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. I booked an oil change through the app and was in and out in under forty minutes.
Service department opened the glovebox and clearly rifled through it, which felt like a serious violation of trust. Shuttle service was promised and then quietly cancelled without any notice until I was already waiting at the counter.
I signed a buyer's order and they called the next day demanding another two thousand dollars to actually deliver. Service advisor was openly rude to my spouse and tried to steer the conversation entirely toward me.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. After the alignment the tires are wearing evenly for the first time in two years. Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Mechanic found and fixed the leak, though he could not explain why it had happened in the first place.
Delivery truck arrived with the car on an open trailer in heavy rain and the interior was soaked through.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
I recommend them to friends constantly and so far every single one has thanked me afterward.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. Even the detail work after the body repair felt obsessive in the best possible way.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly. Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
Alignment and tire balance were spot on and the steering wheel is finally dead center again. Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe. Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed.
Delivery experience was so smooth it almost felt anticlimactic in the best way.
I called with a stupid question about my dashboard warning light and they walked me through it kindly.
Great financing rate well below what my credit union was willing to match. Appreciate that they rotated the tires at no charge during a routine oil change.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Even the receptionist was knowledgeable about trims and could answer questions while I waited.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. They respected my budget and never once tried to push me into a trim I had already declined.
Picked up on a small coolant leak during a free courtesy check that another shop had missed. Transmission flush was overdue and the car shifts noticeably smoother after their work.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. Transmission flush was overdue and the car shifts noticeably smoother after their work.
A rare dealer where used inventory is priced close to market rather than thousands above. Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
Service writer told me the repair would be a hundred dollars and the final bill was eight hundred. Delivery driver scratched the hood unloading the car and the dealer denied any responsibility for weeks. They sold me a certified pre-owned car that failed a state inspection less than a month later.
Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
A middle-of-the-road dealership where nothing was terrible but nothing really impressed me either. Delivery was handled professionally, yet the vehicle arrived with noticeably less fuel than the contract specified.
An honest body shop that pointed out a prior repair the previous owner had hidden from me. After the body repair they returned the car vacuumed and washed, which was a small but classy touch.
Service department opens at seven which fits perfectly with my morning commute drop-off. A rare showroom where women are treated with the same respect as men on the lot.
Mechanic clearly knew his trade but communication from the service desk was almost nonexistent. Appreciate that they stayed open past closing to finish my car, though the final work showed signs of fatigue.
Honest about which service items could wait until the next visit, which built real trust with me.
Mobile mechanic came to my office and swapped the battery while I was in a meeting. Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
Trade-in appraisal came in higher than three other quotes I had collected the week before. Pickup arrived two days earlier than the promised window, which was a very welcome surprise. Mechanic took the time to show me the old parts and explain why each one had failed.
An outstanding experience from the first phone call to the final handshake at the curb. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
They offered to buy my car outright even though I was not trading it in, and the offer was strong. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. An outstanding experience from the first phone call to the final handshake at the curb.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise. Trade-in appraisal came in higher than three other quotes I had collected the week before.
Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. Honest about which service items could wait until the next visit, which built real trust with me.
Really felt like the salesperson wanted me in the right car rather than the most expensive car. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
I got what I came for, however the entire visit felt like I was being quietly steered toward unneeded upsells.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch.
Delivery driver walked me through every control before leaving and even paired my phone to the system.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful.
Mechanic damaged a plastic trim piece during service and tried to blame it on prior wear and tear.
Warranty claim was denied on a technicality that nobody could point to in writing anywhere in my contract. Repair failed within two weeks and the shop refused to warranty their own work without a new diagnostic fee.
Fair labor rate on paper, though they billed nearly twice the book time for a straightforward repair.