MS
Maria Schmidt
Oct 14, 2026
Shiny detail work
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
Service writer admitted they had worked on the wrong car for two hours before noticing the mistake. Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run. After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
An outstanding experience from the first phone call to the final handshake at the curb. Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly. I recommend them to friends constantly and so far every single one has thanked me afterward.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms. Honest about which service items could wait until the next visit, which built real trust with me. Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
Waiting lounge was clean and quiet, but the promised two hour wait stretched into four. Loaner car was adequate for errands, yet it had a check engine light on when I drove it off the lot. A reasonable repair, but the technician left greasy fingerprints on the headliner and door panels.
Picking up the car felt like an event, complete with a photo in front of a big ribbon.
A dishonest dealer group that posts fake positive reviews to drown out the extensive legitimate complaints online. They declined to put the trade-in offer in writing until I had already agreed to purchase a specific car.
Really felt like the salesperson wanted me in the right car rather than the most expensive car. Clear estimate up front, clear invoice at the end, and the two numbers were identical. Delivery experience was so smooth it almost felt anticlimactic in the best way.
Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. Finance office had my paperwork pre-filled and my signature was done in about ten minutes. An outstanding experience from the first phone call to the final handshake at the curb.
A rare dealer where used inventory is priced close to market rather than thousands above.
Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
Dealer claimed the recall work had been completed, yet the manufacturer records clearly showed otherwise. They advertised zero percent financing but somehow nobody who walked in that day could qualify for it.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
Mechanic damaged a plastic trim piece during service and tried to blame it on prior wear and tear. I waited six hours past the promised time and still had to leave the dealership without my own vehicle.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Trade-in appraisal came in higher than three other quotes I had collected the week before.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready. Trade-in paperwork was done electronically and I was handed a check the same afternoon.
Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
Dealer honored the advertised price but tacked on documentation fees that felt excessive to me. I appreciate that they fit me in last minute, yet the quality of work reflected that rush.
After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all. They advertised zero percent financing but somehow nobody who walked in that day could qualify for it.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
I signed a buyer's order and they called the next day demanding another two thousand dollars to actually deliver.
Even the receptionist was knowledgeable about trims and could answer questions while I waited. After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
Service bay damaged my wheels by using an impact gun without the protective sockets or any care at all.
Delivery driver walked me through every control before leaving and even paired my phone to the system. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. An outstanding experience from the first phone call to the final handshake at the curb.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Repair was done so poorly that an independent shop had to redo the work the following week. Finance manager laughed when I asked for the out-the-door price in writing before coming in.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
They respected my budget and never once tried to push me into a trim I had already declined.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. They tracked down a hard-to-find part from another dealer in two days flat.
Great financing rate well below what my credit union was willing to match.
A rare showroom where women are treated with the same respect as men on the lot. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
After the alignment the tires are wearing evenly for the first time in two years.
I recommend them to friends constantly and so far every single one has thanked me afterward. They offered to buy my car outright even though I was not trading it in, and the offer was strong.