TM
Thor Mortensen
Oct 14, 2026
Returned twice unresolved
A simple oil change somehow took five hours and ended with grease smeared across the steering wheel.
A simple oil change somehow took five hours and ended with grease smeared across the steering wheel.
Service department opens at seven which fits perfectly with my morning commute drop-off.
A rare showroom where women are treated with the same respect as men on the lot.
Mechanic took the time to show me the old parts and explain why each one had failed. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
They honored a coupon that technically expired the week before, which was a classy move. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
Sales staff were polite enough but the finance office tried hard to upsell every protection product. I came away satisfied with the car itself, less so with the three days of silence before delivery.
Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run.
Paint on the repaired fender is already peeling less than six months after the body shop finished it.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Repair done at a reasonable price, however I had to call three times to get a status update.
They lost my spare key during a routine service and told me to buy a new one at retail price.
Picking up the car felt like an event, complete with a photo in front of a big ribbon. Delivery driver walked me through every control before leaving and even paired my phone to the system. Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. They tracked down a hard-to-find part from another dealer in two days flat.
Great financing rate well below what my credit union was willing to match. Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
Delivery driver was courteous but did not walk me through any of the technology features on the car.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Trade-in paperwork was done electronically and I was handed a check the same afternoon. After the body repair they returned the car vacuumed and washed, which was a small but classy touch.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Finance office held me hostage for three hours trying to flip me into a more expensive loan. Service appointment was moved three times by the dealer, each time blaming a different nameless person for the delay. Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour. Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. Great financing rate well below what my credit union was willing to match.
Finance manager tried to slip a four thousand dollar extended warranty into my contract without ever mentioning it.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. A rare showroom where women are treated with the same respect as men on the lot.
Transmission flush was overdue and the car shifts noticeably smoother after their work. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
A rare dealership where the service price actually dropped when they finished faster than quoted.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Honest about which service items could wait until the next visit, which built real trust with me. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Delivery driver walked me through every control before leaving and even paired my phone to the system. Honest diagnostic that saved me from paying for a repair I didn't actually need right now. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work.
After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all.
Loved that the service advisor remembered my name on the third visit without checking the computer. A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. A rare dealer where used inventory is priced close to market rather than thousands above.
Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement. Service manager personally called the next day to make sure the squeak was fully resolved. Honest about which service items could wait until the next visit, which built real trust with me.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Trade-in paperwork was done electronically and I was handed a check the same afternoon.
They respected my budget and never once tried to push me into a trim I had already declined. Trade-in paperwork was done electronically and I was handed a check the same afternoon.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
Honest about the fact that the recall part was back-ordered rather than making empty promises.
Service manager personally called the next day to make sure the squeak was fully resolved. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Mobile mechanic came to my office and swapped the battery while I was in a meeting.
I will be filing complaints with the state attorney general and the manufacturer after this visit. Shuttle service was promised and then quietly cancelled without any notice until I was already waiting at the counter.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. Service department opens at seven which fits perfectly with my morning commute drop-off.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Called to check on the status five times across two days and never got a single return call back. I will be filing complaints with the state attorney general and the manufacturer after this visit.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Technician cross-threaded the oil drain plug and now the pan needs to be replaced at my expense. They declined to put the trade-in offer in writing until I had already agreed to purchase a specific car. Picked up my car after bodywork and immediately noticed a new rattle that was definitely not there before.
Took the car on a long test drive route that included highway, city, and a parking lot test. Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
Service writer called me twice with updates before authorizing a single extra dollar of work. I booked an oil change through the app and was in and out in under forty minutes.