GB
Gaspard BoulangerVerified
Oct 16, 2026
Mobile mechanic saved my day
Appreciate that they rotated the tires at no charge during a routine oil change.
Appreciate that they rotated the tires at no charge during a routine oil change.
Mechanic took the time to show me the old parts and explain why each one had failed. Trade-in paperwork was done electronically and I was handed a check the same afternoon. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Trade-in paperwork was done electronically and I was handed a check the same afternoon.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars. Mechanic took the time to show me the old parts and explain why each one had failed. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Even the detail work after the body repair felt obsessive in the best possible way. Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
A rare dealership where the service price actually dropped when they finished faster than quoted. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready. I booked an oil change through the app and was in and out in under forty minutes.
Service writer called me twice with updates before authorizing a single extra dollar of work. Appreciate that they rotated the tires at no charge during a routine oil change.
Repair quality was acceptable, yet the shop smelled strongly of old oil and the restroom was unusable.
Paint on the repaired fender is already peeling less than six months after the body shop finished it. Service advisor was openly rude to my spouse and tried to steer the conversation entirely toward me.
They honored a coupon that technically expired the week before, which was a classy move.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
They advertised zero percent financing but somehow nobody who walked in that day could qualify for it.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Technician left tools on the engine, which I discovered only when something started clattering at highway speed. Diagnostic charge of two hundred dollars for a tech to tell me what the dashboard code already said.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Picking up the car felt like an event, complete with a photo in front of a big ribbon. Took the car on a long test drive route that included highway, city, and a parking lot test.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run. Picked up my car after bodywork and immediately noticed a new rattle that was definitely not there before.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
Service department opened the glovebox and clearly rifled through it, which felt like a serious violation of trust.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. An outstanding experience from the first phone call to the final handshake at the curb.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. Great financing rate well below what my credit union was willing to match. Took the car on a long test drive route that included highway, city, and a parking lot test.
Loved that the service advisor remembered my name on the third visit without checking the computer.
I will be filing complaints with the state attorney general and the manufacturer after this visit. Technician left tools on the engine, which I discovered only when something started clattering at highway speed.
I got a reasonable price on the car but had to really push back on three separate add-ons.
They threw in free floor mats and a tank of gas without me asking during negotiations. Trade-in appraisal came in higher than three other quotes I had collected the week before.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. I called with a stupid question about my dashboard warning light and they walked me through it kindly.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. Loved that the service advisor remembered my name on the third visit without checking the computer.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Service manager personally called the next day to make sure the squeak was fully resolved.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now. Mobile mechanic came to my office and swapped the battery while I was in a meeting. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all.
Delivery truck arrived with the car on an open trailer in heavy rain and the interior was soaked through. Dealer tried to charge me a market adjustment on top of an already inflated sticker price.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. Service writer called me twice with updates before authorizing a single extra dollar of work.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Loaner car was filthy, smelled strongly of smoke, and had crumbs ground into the seats.
I waited six hours past the promised time and still had to leave the dealership without my own vehicle.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Delivery experience was so smooth it almost felt anticlimactic in the best way. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
I called with a stupid question about my dashboard warning light and they walked me through it kindly. Service appointment reminders came via text with easy reschedule links, which was genuinely useful.
Great financing rate well below what my credit union was willing to match. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. Service appointment reminders came via text with easy reschedule links, which was genuinely useful.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Alignment and tire balance were spot on and the steering wheel is finally dead center again. Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
A classic bait-and-switch where the advertised car was mysteriously unavailable the moment I arrived. Service writer admitted they had worked on the wrong car for two hours before noticing the mistake. Called to check on the status five times across two days and never got a single return call back.