Loaner car was filthy, smelled strongly of smoke, and had crumbs ground into the seats. Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price.
Picking up the car felt like an event, complete with a photo in front of a big ribbon. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Really felt like the salesperson wanted me in the right car rather than the most expensive car. Trade-in paperwork was done electronically and I was handed a check the same afternoon. My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
Online purchase process was smooth right up until they tried to raise the price at delivery. They promised a full tank at delivery and I drove off with the fuel light already on. Service bay damaged my wheels by using an impact gun without the protective sockets or any care at all.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Even the receptionist was knowledgeable about trims and could answer questions while I waited.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence. Mechanic took the time to show me the old parts and explain why each one had failed.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
A rare dealer where used inventory is priced close to market rather than thousands above.
Service manager personally called the next day to make sure the squeak was fully resolved. Picked up on a small coolant leak during a free courtesy check that another shop had missed. Took the car on a long test drive route that included highway, city, and a parking lot test.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
Loaner was provided, however it was running on fumes and had someone else's trash in the cup holder.
Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
They advertised zero percent financing but somehow nobody who walked in that day could qualify for it. Repair failed within two weeks and the shop refused to warranty their own work without a new diagnostic fee.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. Delivery driver walked me through every control before leaving and even paired my phone to the system.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Delivery driver was courteous but did not walk me through any of the technology features on the car. Mostly a positive buying experience, aside from a long and awkward wait to meet the finance manager.
Service appointment was moved three times by the dealer, each time blaming a different nameless person for the delay. After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all.
Picked up on a small coolant leak during a free courtesy check that another shop had missed.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. After the alignment the tires are wearing evenly for the first time in two years.
I signed a buyer's order and they called the next day demanding another two thousand dollars to actually deliver. Warranty claim was denied on a technicality that nobody could point to in writing anywhere in my contract.
Appreciate that they rotated the tires at no charge during a routine oil change.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Finance rate was competitive, though not quite as low as the pre-approval they had advertised online. Mechanic was skilled, however the shop foreman kept interrupting my questions with sales pitches for other services.
A simple oil change somehow took five hours and ended with grease smeared across the steering wheel. I waited six hours past the promised time and still had to leave the dealership without my own vehicle.
I booked an oil change through the app and was in and out in under forty minutes.
Even the receptionist was knowledgeable about trims and could answer questions while I waited. Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. An outstanding experience from the first phone call to the final handshake at the curb.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired. Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
I will be filing complaints with the state attorney general and the manufacturer after this visit.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Took the car on a long test drive route that included highway, city, and a parking lot test.
I came away satisfied with the car itself, less so with the three days of silence before delivery.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
They promised a full tank at delivery and I drove off with the fuel light already on. Technician cross-threaded the oil drain plug and now the pan needs to be replaced at my expense. I waited six hours past the promised time and still had to leave the dealership without my own vehicle.
They honored a coupon that technically expired the week before, which was a classy move. A rare dealer where used inventory is priced close to market rather than thousands above.
Finance manager laughed when I asked for the out-the-door price in writing before coming in. Charged me for a brake fluid flush that the independent inspection confirmed had never actually been performed.
An outstanding experience from the first phone call to the final handshake at the curb. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
Great financing rate well below what my credit union was willing to match. They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms. Picking up the car felt like an event, complete with a photo in front of a big ribbon.
After the alignment the tires are wearing evenly for the first time in two years.
Transmission flush was overdue and the car shifts noticeably smoother after their work. Great financing rate well below what my credit union was willing to match.
Service advisor was openly rude to my spouse and tried to steer the conversation entirely toward me. They lost my spare key during a routine service and told me to buy a new one at retail price. Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem.
Overall a decent experience, aside from the aggressive follow-up calls from the finance department afterward. Bodywork was adequate for an insurance repair, however I would not pay out of pocket for this level of finish.
A pressured, dishonest, aggressive sales floor where I will absolutely never set foot again. Trade appraisal was insulting, hundreds below the lowest book value for a car in better than average condition.
Dealer group has a reputation for honesty and this visit absolutely lived up to it. Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Paint on the repaired fender is already peeling less than six months after the body shop finished it.
Waiting lounge was clean and quiet, but the promised two hour wait stretched into four.
Online scheduling was easy to use, yet the appointment time was more of a suggestion than a commitment. They did the job for the quoted price, yet somehow managed to make a simple visit feel strangely tense.