FM
Fabio MilaniVerified
Oct 16, 2026
Exceeded my cart expectations
I bought a gift and the recipient could initiate the return directly without a receipt or my involvement.
I bought a gift and the recipient could initiate the return directly without a receipt or my involvement.
Delivery arrived in one consolidated box instead of six separate parcels, which I appreciated for the environment.
Reviews on the listing looked fake with repeated phrasing and the actual product confirmed my suspicion.
Returns processed instantly on scan at the drop off location and the refund email arrived before I got home.
Boxed cold items arrived still cold even in warm weather, which told me their fulfillment is well run. Customer chat picked up in under a minute and the agent sent a replacement before I even finished explaining.
Rewards points posted the day after delivery and were usable immediately rather than waiting a billing cycle.
Price history on items would be a nice feature because I suspect some sale markdowns are not real. Prices during the sale were reasonable, though a few items were cheaper on the brand's own site. Received my order split across three parcels on three different days, which created a lot of boxes for one haul.
Returns were free and included a QR code that scanned at the carrier counter in seconds.
Store credit only refund policy is buried in the terms and only revealed when you try to return.
Clearance final sale items were clearly labeled rather than buried in the terms, which I respected. App performance has been smooth across both of my phones with no random logouts or cart resets.
I used the price alert and saved almost thirty percent compared to what I would have paid at launch. Boxes arrived with void fill that was paper based rather than plastic, which was a small but welcome detail.
A membership trial converted me because the free shipping threshold is actually realistic. I filtered by material, price, and color at once and the search actually surfaced relevant results.
A supposed free returns policy turned out to charge a label fee that nearly matched the item price. Package arrived with the box crushed, the inner items broken, and the courier blamed the warehouse packing.
Flash sale checkout did not glitch at all even though I know thousands were buying at once. A customer service agent proactively offered a credit when they saw a weather delay on my shipment.
Shipping to my apartment required a signature and the courier actually knocked rather than leaving it in the lobby.
Received a thoughtful swap recommendation when an item in my cart went out of stock mid checkout. Finally a marketplace where seller ratings include timeliness of shipping and response quality. Checkout offered three shipping speeds with transparent costs and the slowest option was still free.
A promo code advertised sitewide refused to apply to anything I actually wanted to buy. Return shipping cost more than the item itself because they only partner with one expensive carrier. Items from different sellers on the same marketplace all arrived in condition that would not be acceptable in a thrift shop.
Received a hand picked outfit from their stylist service that I would never have put together myself. I bought a gift and the recipient could initiate the return directly without a receipt or my involvement.
Honest model photography across skin tones and body shapes helped me judge color and fit accurately.
App forced me to update to a version that broke the back button, and the only workaround is to force quit. Refund took eight weeks and only arrived after I disputed the charge with my bank directly.
Customer service answered eventually, after I had already given up and started a chat on a different channel.
Order confirmation arrived but shipping updates never did, and the parcel just appeared one day with half the items.
Finally a marketplace where seller ratings include timeliness of shipping and response quality. Beautiful curation on their new in page gave me more inspiration than a whole magazine would.
My account was suspended with no notice and I lost months of loyalty points along with it.
Really like that saved carts persist across devices for weeks rather than being wiped overnight. Had an issue with a marketplace seller and the platform resolved it in my favor within a day.
My order was marked delivered a week ago and still has not arrived, with no sign of it in tracking escalation. Customer service closed my ticket as resolved without actually resolving the missing items in my shipment.
Fashion recommendations in the app finally stopped showing items I had already bought, which is a small win. A sold out item restocked and I got the alert in time to grab it before it disappeared again.
My loyalty points expired without warning and the help center refuses to reinstate them under any circumstance.
Tracking updates pinged my phone at pickup, out for delivery, and dropoff, and all three were accurate. Picked up a hidden brand on their marketplace that I now shop regularly thanks to that curated discovery. A gift receipt option hid the price without me having to call ahead to arrange it.
Boxes arrived with void fill that was paper based rather than plastic, which was a small but welcome detail.
Return label was never emailed and the chat agent told me to screenshot a label and glue it on myself. App forced me to update to a version that broke the back button, and the only workaround is to force quit. Checkout kept erroring out at the payment step and when it finally worked it charged my card twice.
An out of stock item notified me within hours of restock and the alert was not duplicated across channels.
My order was repackaged inside a sturdy outer box, so even the fragile ceramics inside arrived perfectly intact. My order arrived two days ahead of the estimate and every item was protected with recycled packing material.
I bought a pair of jeans in two sizes to compare and the returns process did not penalize me. Checkout defaulted to the cheapest shipping instead of upselling express, which felt refreshingly honest.
A damaged item was replaced without me having to return the broken one, which saved time and shipping waste. Delivery courier texted me a two hour window and arrived in the first thirty minutes. I paid with a split card and store credit without the checkout glitching, which is rare these days.
Order arrived in biodegradable mailer that broke down in my compost in under a month. Wishlist syncing between the app and the website meant I could add items on my phone and buy on my laptop. A fit prediction tool suggested a size up for a specific brand and it was exactly right.
Try before you buy let me keep only what fit, and the charge for returned items was reversed the next day. An out of stock item notified me within hours of restock and the alert was not duplicated across channels.
Fabric quality honestly exceeded the price point, especially after a cold wash it still held its shape. A seller on the marketplace included a handwritten thank you note that made the small purchase feel considered.
Really appreciated the option to consolidate shipments to reduce packaging and courier trips.
Finally a department store site that lets you shop by petite, tall, and curve filters that actually work.
Site accessibility is great, the screen reader labels on filters and prices were accurate. Found several products I had been searching elsewhere for weeks on a single search here. Received my parcel from an abroad warehouse within five days with no customs friction at all.
Returns were free up to a point but the second return in a month triggered a fee I did not expect. Loyalty points posted eventually but took almost two weeks instead of the stated two days.
A gift receipt option hid the price without me having to call ahead to arrange it. Prices during their clearance event were legitimate drops rather than inflated originals, which built real trust.
I ordered a dupe of a trending look and the quality matched designer pieces I own at a fraction of the cost.
Clothing arrived with a strong chemical smell that did not wash out after multiple cycles. Order confirmation arrived but shipping updates never did, and the parcel just appeared one day with half the items.
Package arrived with the box crushed, the inner items broken, and the courier blamed the warehouse packing. Entire haul had defects, from loose stitching to a missing lining, and returning everything felt like a part time job.
Price dropped two days after I bought and they automatically refunded the difference without me asking. Received a hand picked outfit from their stylist service that I would never have put together myself.
An order was split across two warehouses but arrived on the same day thanks to coordinated dispatch.
Received an email saying my return was lost in transit, with no refund and no plan to compensate me. App has a bug where tapping buy now adds the wrong color variant and support refused to accept the return.
App dark mode is finally comfortable to shop in at night without blinding me.