CH
Cian HillVerified
Oct 16, 2026
Alignment done perfectly
Honest about which service items could wait until the next visit, which built real trust with me.
Honest about which service items could wait until the next visit, which built real trust with me.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off. Service appointment reminders came via text with easy reschedule links, which was genuinely useful. Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Really felt like the salesperson wanted me in the right car rather than the most expensive car.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Even the detail work after the body repair felt obsessive in the best possible way. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. A rare dealer where used inventory is priced close to market rather than thousands above.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence. Service department opens at seven which fits perfectly with my morning commute drop-off. Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
An outstanding experience from the first phone call to the final handshake at the curb. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
Delivery driver walked me through every control before leaving and even paired my phone to the system.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Appreciate that they rotated the tires at no charge during a routine oil change. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Great financing rate well below what my credit union was willing to match. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. Even the detail work after the body repair felt obsessive in the best possible way. Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
They tracked down a hard-to-find part from another dealer in two days flat.
Service appointment was moved three times by the dealer, each time blaming a different nameless person for the delay.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms. Honest about the fact that the recall part was back-ordered rather than making empty promises. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful. Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
After the alignment the tires are wearing evenly for the first time in two years.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
Honest about the fact that the recall part was back-ordered rather than making empty promises.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
Transmission flush was overdue and the car shifts noticeably smoother after their work. Picking up the car felt like an event, complete with a photo in front of a big ribbon.
They advertised zero percent financing but somehow nobody who walked in that day could qualify for it. Charged me for a brake fluid flush that the independent inspection confirmed had never actually been performed.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars. Really felt like the salesperson wanted me in the right car rather than the most expensive car.
A rare dealer where used inventory is priced close to market rather than thousands above. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
I booked an oil change through the app and was in and out in under forty minutes.
Trade-in appraisal came in higher than three other quotes I had collected the week before. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work.
Dealer tried to charge me a market adjustment on top of an already inflated sticker price. Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch.
Service manager personally called the next day to make sure the squeak was fully resolved. A rare dealer where used inventory is priced close to market rather than thousands above.
Even the receptionist was knowledgeable about trims and could answer questions while I waited.
I called with a stupid question about my dashboard warning light and they walked me through it kindly. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
A rare dealership where the service price actually dropped when they finished faster than quoted. Trade-in paperwork was done electronically and I was handed a check the same afternoon. Trade-in appraisal came in higher than three other quotes I had collected the week before.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
A pressured, dishonest, aggressive sales floor where I will absolutely never set foot again. Repair invoice listed parts that were clearly never installed when I inspected the engine bay afterward. Loaner car was filthy, smelled strongly of smoke, and had crumbs ground into the seats.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Mechanic took the time to show me the old parts and explain why each one had failed.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Pickup arrived two days earlier than the promised window, which was a very welcome surprise. Delivery experience was so smooth it almost felt anticlimactic in the best way.
Trade-in paperwork was done electronically and I was handed a check the same afternoon. Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. Service writer called me twice with updates before authorizing a single extra dollar of work.
Dealer group has a reputation for honesty and this visit absolutely lived up to it. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.