MW
Max WrightVerified
Oct 15, 2026
Honest estimate on repairs
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Repair resolved the warning light, however the technician reset codes without explaining what had actually failed.
Mobile mechanic came to my office and swapped the battery while I was in a meeting.
They were upfront about the recall being open, yet the parts timeline kept slipping week by week.
Loaner car was filthy, smelled strongly of smoke, and had crumbs ground into the seats.
Honest about the fact that the recall part was back-ordered rather than making empty promises. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. A rare dealership where the service price actually dropped when they finished faster than quoted.
Finance manager laughed when I asked for the out-the-door price in writing before coming in. Dealer claimed the recall work had been completed, yet the manufacturer records clearly showed otherwise. A dishonest dealer group that posts fake positive reviews to drown out the extensive legitimate complaints online.
Decent trade-in offer, though the online estimate was noticeably higher than what they actually gave.
They matched a competitor's price only after I showed proof, which felt a little grudging to be honest. Bodywork looked great from ten feet, however up close the paint match on one panel was a little off.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. Service manager personally called the next day to make sure the squeak was fully resolved.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
A middle-tier dealer where you have to stay alert during paperwork but the service team is generally fair.
A rare showroom where women are treated with the same respect as men on the lot. Trade-in appraisal came in higher than three other quotes I had collected the week before. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Delivery driver walked me through every control before leaving and even paired my phone to the system. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
A simple oil change somehow took five hours and ended with grease smeared across the steering wheel. I will be filing complaints with the state attorney general and the manufacturer after this visit.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Really felt like the salesperson wanted me in the right car rather than the most expensive car. I recommend them to friends constantly and so far every single one has thanked me afterward.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Honest estimate turned a scary engine light into a twelve dollar sensor replacement. Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
Mechanic damaged a plastic trim piece during service and tried to blame it on prior wear and tear.
Transmission flush was overdue and the car shifts noticeably smoother after their work. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Took the car on a long test drive route that included highway, city, and a parking lot test. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Service was fine for a routine oil change but I would hesitate to bring something complex here.
Appreciate that they rotated the tires at no charge during a routine oil change.
Dealer claimed the recall work had been completed, yet the manufacturer records clearly showed otherwise.
Dealer refused to return my down payment deposit for a vehicle they could not even locate on their lot. Trade appraisal was insulting, hundreds below the lowest book value for a car in better than average condition.
Delivery experience was so smooth it almost felt anticlimactic in the best way. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. Service writer called me twice with updates before authorizing a single extra dollar of work.
Great financing rate well below what my credit union was willing to match. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run. Dealer tried to charge me a market adjustment on top of an already inflated sticker price.
Finance manager tried to slip a four thousand dollar extended warranty into my contract without ever mentioning it. Dealer refused to return my down payment deposit for a vehicle they could not even locate on their lot.
Clear estimate up front, clear invoice at the end, and the two numbers were identical. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Picked up on a small coolant leak during a free courtesy check that another shop had missed. Appreciate that they rotated the tires at no charge during a routine oil change.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. They offered to buy my car outright even though I was not trading it in, and the offer was strong. They threw in free floor mats and a tank of gas without me asking during negotiations.
A rare dealer where used inventory is priced close to market rather than thousands above. I called with a stupid question about my dashboard warning light and they walked me through it kindly.
Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
Service department opened the glovebox and clearly rifled through it, which felt like a serious violation of trust. Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem.
They tracked down a hard-to-find part from another dealer in two days flat.
I booked an oil change through the app and was in and out in under forty minutes. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Paint on the repaired fender is already peeling less than six months after the body shop finished it. Finance manager laughed when I asked for the out-the-door price in writing before coming in.
Repair invoice listed parts that were clearly never installed when I inspected the engine bay afterward.
Honest about which service items could wait until the next visit, which built real trust with me. Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Online buying flow was smooth right up until delivery, which was then rescheduled twice. Loaner was provided, however it was running on fumes and had someone else's trash in the cup holder.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.