Paint on the repaired fender is already peeling less than six months after the body shop finished it. Delivery truck arrived with the car on an open trailer in heavy rain and the interior was soaked through.
A rare dealership where the service price actually dropped when they finished faster than quoted. Finance manager actively helped me shave a point off the rate instead of upselling warranties. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
Took the car on a long test drive route that included highway, city, and a parking lot test. Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
I recommend them to friends constantly and so far every single one has thanked me afterward. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. An outstanding experience from the first phone call to the final handshake at the curb.
I booked an oil change through the app and was in and out in under forty minutes. Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly. Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Delivery driver scratched the hood unloading the car and the dealer denied any responsibility for weeks.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. A rare showroom where women are treated with the same respect as men on the lot. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Delivery experience was so smooth it almost felt anticlimactic in the best way.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. They tracked down a hard-to-find part from another dealer in two days flat.
Honest about the fact that the recall part was back-ordered rather than making empty promises.
Dealer group has a reputation for honesty and this visit absolutely lived up to it. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
I will be filing complaints with the state attorney general and the manufacturer after this visit. Dealer refused to return my down payment deposit for a vehicle they could not even locate on their lot.
Delivery driver walked me through every control before leaving and even paired my phone to the system.
Trade-in appraisal came in higher than three other quotes I had collected the week before.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms. After the body repair they returned the car vacuumed and washed, which was a small but classy touch.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Clear estimate up front, clear invoice at the end, and the two numbers were identical. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
They respected my budget and never once tried to push me into a trim I had already declined. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
Loaner was returned with a quarter tank and they charged me a hundred dollar refueling fee anyway. A dishonest dealer group that posts fake positive reviews to drown out the extensive legitimate complaints online.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Technician cross-threaded the oil drain plug and now the pan needs to be replaced at my expense. They lost my spare key during a routine service and told me to buy a new one at retail price.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house. My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful. Delivery driver walked me through every control before leaving and even paired my phone to the system. My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price. Finance office held me hostage for three hours trying to flip me into a more expensive loan.
Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat.
Service bay damaged my wheels by using an impact gun without the protective sockets or any care at all.
Service writer called me twice with updates before authorizing a single extra dollar of work. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Appreciate that they rotated the tires at no charge during a routine oil change. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Bodywork looked great from ten feet, however up close the paint match on one panel was a little off.
Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
Loved that the service advisor remembered my name on the third visit without checking the computer. They honored a coupon that technically expired the week before, which was a classy move.
After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all. Finance manager laughed when I asked for the out-the-door price in writing before coming in. Diagnostic charge of two hundred dollars for a tech to tell me what the dashboard code already said.
Mechanic damaged a plastic trim piece during service and tried to blame it on prior wear and tear.
Transmission flush was overdue and the car shifts noticeably smoother after their work. Even the receptionist was knowledgeable about trims and could answer questions while I waited. Delivery driver walked me through every control before leaving and even paired my phone to the system.
Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run. Online purchase process was smooth right up until they tried to raise the price at delivery.