SL
Sandrine LégerVerified
Oct 15, 2026
Beautifully presented catalog
A fit prediction tool suggested a size up for a specific brand and it was exactly right.
A fit prediction tool suggested a size up for a specific brand and it was exactly right.
A seller on the marketplace included a handwritten thank you note that made the small purchase feel considered.
Great size guide for shoes with half size options and width columns, which is unusually detailed for an online shop.
Received a hand written note explaining a minor delay with a small credit for the inconvenience. Picked up a hidden brand on their marketplace that I now shop regularly thanks to that curated discovery.
A membership trial converted me because the free shipping threshold is actually realistic.
Really like that saved carts persist across devices for weeks rather than being wiped overnight. Site is fast on mobile data without stripping product photography quality, which I appreciate. Honest model photography across skin tones and body shapes helped me judge color and fit accurately.
Fabric quality honestly exceeded the price point, especially after a cold wash it still held its shape. Delivery driver asked where I wanted the parcel placed, which was a thoughtful human moment.
The site is solid on desktop but the mobile version hides filters in a weird submenu. Prices are competitive but shipping fees push the total above other sites I compared.
Return policy is fine on paper but you have to pay return shipping for anything over a kilogram.
Price match worked within minutes of me submitting a competitor link, no back and forth required.
Beautiful curation on their new in page gave me more inspiration than a whole magazine would. Really nice that reviews now show the reviewer height, size purchased, and the fit they got.
Return label was never emailed and the chat agent told me to screenshot a label and glue it on myself. The size chart was so inaccurate that two different sizes of the same item fit nothing like each other.
Customer service is a chatbot wall that loops me through the same five options with no path to a human.
My order was repackaged inside a sturdy outer box, so even the fragile ceramics inside arrived perfectly intact. Great size guide for shoes with half size options and width columns, which is unusually detailed for an online shop.
A customer service agent copied and pasted a canned reply three times before escalating the ticket. Received my order split across three parcels on three different days, which created a lot of boxes for one haul. Fit was fine on tops but every pair of pants ran small, so I would recommend sizing up in bottoms.
Checkout clearly displayed estimated duties for an international order so there were no surprises on delivery. Order arrived in biodegradable mailer that broke down in my compost in under a month.
My order was marked delivered a week ago and still has not arrived, with no sign of it in tracking escalation. Marketplace seller shipped a counterfeit of a well known brand and the platform defended the seller for days. Customer service is a chatbot wall that loops me through the same five options with no path to a human.
Order status page shows the warehouse stage, the carrier stage, and the local delivery stage in a clean timeline. Found a department store that still carries hard to find brands at reasonable prices.
Delivery arrived in one consolidated box instead of six separate parcels, which I appreciated for the environment. Shipping to my apartment required a signature and the courier actually knocked rather than leaving it in the lobby.
Reviews on the listing looked fake with repeated phrasing and the actual product confirmed my suspicion.
App push notifications are opt in and granular rather than spammy, so I actually use them.
Site accessibility is great, the screen reader labels on filters and prices were accurate.
The size chart was so inaccurate that two different sizes of the same item fit nothing like each other.
App logs me out multiple times a day and resets my cart, which has cost me at least one sale item. Return shipping cost more than the item itself because they only partner with one expensive carrier.
Delivery was fast but the box came open and taped shut by what looked like the carrier. Received a parcel that was clearly repackaged from a return, though the item itself was in acceptable condition. Returns were free up to a point but the second return in a month triggered a fee I did not expect.
Items from different sellers on the same marketplace all arrived in condition that would not be acceptable in a thrift shop. Marketplace seller ghosted me after taking payment and the platform took two weeks to intervene.
A refund arrived minus a shipping fee that was clearly supposed to have been waived under the sale terms.
Finally a marketplace where seller ratings include timeliness of shipping and response quality. An order was split across two warehouses but arrived on the same day thanks to coordinated dispatch.
I was accused of fraud and asked to upload identification for a small clothing order, which felt invasive.
Packaging was gift ready without me asking, which saved me a trip to find wrapping paper. Delivery arrived in one consolidated box instead of six separate parcels, which I appreciated for the environment.
A delivery driver dumped my parcel in a wet corner of the lobby despite clear instructions. Checkout kept erroring out at the payment step and when it finally worked it charged my card twice. My package was intercepted and signed for by someone who was not me, and the retailer refused responsibility.
Checkout kept erroring out at the payment step and when it finally worked it charged my card twice.
Prices are competitive but shipping fees push the total above other sites I compared. Loyalty points posted eventually but took almost two weeks instead of the stated two days. A refund arrived minus a shipping fee that was clearly supposed to have been waived under the sale terms.
Boxed cold items arrived still cold even in warm weather, which told me their fulfillment is well run. Rewards points posted the day after delivery and were usable immediately rather than waiting a billing cycle. Received a hand written note explaining a minor delay with a small credit for the inconvenience.
The clothing fit was good but the shoes ran a full size small compared to the chart.
I made an exchange for a smaller size and the replacement shipped the same day the return was scanned.
I ordered a dupe of a trending look and the quality matched designer pieces I own at a fraction of the cost.
A fashion stylist chat recommended three pieces that worked together and I bought all three happily. Clearance final sale items were clearly labeled rather than buried in the terms, which I respected.
Rewards redeemed as a straight discount at checkout rather than hidden store credit, which I prefer. A damaged item was replaced without me having to return the broken one, which saved time and shipping waste.
Received an item nothing like the listing photo, with cheaper fabric, wrong buttons, and the wrong color entirely.
Customer chat picked up in under a minute and the agent sent a replacement before I even finished explaining. Order status page shows the warehouse stage, the carrier stage, and the local delivery stage in a clean timeline.
I paid with a split card and store credit without the checkout glitching, which is rare these days. Flash sale checkout did not glitch at all even though I know thousands were buying at once.
Hidden fees appeared only at the final checkout step, inflating the total by nearly fifteen percent. Received an email saying my return was lost in transit, with no refund and no plan to compensate me. I was accused of fraud and asked to upload identification for a small clothing order, which felt invasive.
My wishlist disappeared overnight along with months of saved items and the help center shrugged it off. Order arrived with a packing slip for a completely different customer, raising obvious privacy concerns.
I earned enough points on a single haul to cover shipping on my next three orders.
I found a trusted marketplace seller through their verified badge program and have reordered from them four times. Received a hand picked outfit from their stylist service that I would never have put together myself. Checkout clearly displayed estimated duties for an international order so there were no surprises on delivery.
Product listings included real customer photos, and the color I received matched what reviewers posted.
Wishlist syncing between the app and the website meant I could add items on my phone and buy on my laptop.
Returns were free and included a QR code that scanned at the carrier counter in seconds.
Email receipts included care instructions and material composition, which I keep for later reference.