CH
Clara HowellVerified
Oct 14, 2026
App crashes zero times
A membership trial converted me because the free shipping threshold is actually realistic.
A membership trial converted me because the free shipping threshold is actually realistic.
Order was shipped from the warehouse closest to me, which cut delivery time dramatically. Boxes arrived with void fill that was paper based rather than plastic, which was a small but welcome detail.
My package was intercepted and signed for by someone who was not me, and the retailer refused responsibility. My wishlist disappeared overnight along with months of saved items and the help center shrugged it off. Hidden fees appeared only at the final checkout step, inflating the total by nearly fifteen percent.
My order was repackaged inside a sturdy outer box, so even the fragile ceramics inside arrived perfectly intact.
Returns were free and included a QR code that scanned at the carrier counter in seconds. Email receipts included care instructions and material composition, which I keep for later reference. Delivery notifications included a photo of the box at my door, so I knew exactly where it was.
Received my parcel from an abroad warehouse within five days with no customs friction at all. Great size guide for shoes with half size options and width columns, which is unusually detailed for an online shop. Packaging was gift ready without me asking, which saved me a trip to find wrapping paper.
I ordered a dress and received a completely different style with the same product code attached to the tag.
A gift order revealed the full price on the packing slip despite me selecting the gift receipt option. My account was suspended with no notice and I lost months of loyalty points along with it.
Returns processed instantly on scan at the drop off location and the refund email arrived before I got home.
App search is okay but typo tolerance is zero, which is odd for a modern ecommerce site.
App dark mode is finally comfortable to shop in at night without blinding me.
Really like that saved carts persist across devices for weeks rather than being wiped overnight. Fashion edits on the homepage reflected the season and climate for my region rather than a generic feed.
Customer chat picked up in under a minute and the agent sent a replacement before I even finished explaining. Tracking updates pinged my phone at pickup, out for delivery, and dropoff, and all three were accurate.
Received a free sachet of samples with my fashion order, which was a thoughtful marketing touch.
A sold out item restocked and I got the alert in time to grab it before it disappeared again. They refunded a late order automatically with store credit and a small apology without me having to ask. Fashion edits on the homepage reflected the season and climate for my region rather than a generic feed.
Email receipts included care instructions and material composition, which I keep for later reference.
Email customer service responded in a human voice with a resolution within one business day. Found a plus size section that was integrated into the main catalog rather than a separate ghetto. Flash sale checkout did not glitch at all even though I know thousands were buying at once.
A size exchange went smoothly but the replacement shipped on standard rather than the paid express I used. Prices during the sale were reasonable, though a few items were cheaper on the brand's own site.
Returns were free up to a point but the second return in a month triggered a fee I did not expect. Shipping was free as promised but the carrier handoff added two extra days with no visibility.
Checkout defaulted to the cheapest shipping instead of upselling express, which felt refreshingly honest. Shipping was carbon neutral according to their notes and I appreciated the clear carrier choice.
Reorder was literally one tap from my order history and shipped the same evening.
Live inventory per store near me helped me pick up same day rather than wait on shipping.
Marketplace seller ghosted me after taking payment and the platform took two weeks to intervene. App logs me out multiple times a day and resets my cart, which has cost me at least one sale item.
Received an email saying my return was lost in transit, with no refund and no plan to compensate me.
Found several products I had been searching elsewhere for weeks on a single search here. App performance has been smooth across both of my phones with no random logouts or cart resets.
Product photos were honest for the dress but the matching bag looked nothing like the listing. Fit was fine on tops but every pair of pants ran small, so I would recommend sizing up in bottoms. Loyalty points posted eventually but took almost two weeks instead of the stated two days.
I bought a pair of jeans in two sizes to compare and the returns process did not penalize me.
Sizing on the fitting tool matched my measurements exactly, so nothing needed to be returned this time.
Filters by sustainable fabrics made it easy to shop within my preferences without scrolling for hours. A customer service agent proactively offered a credit when they saw a weather delay on my shipment. Delivery arrived in one consolidated box instead of six separate parcels, which I appreciated for the environment.
They refunded a late order automatically with store credit and a small apology without me having to ask. Clearance final sale items were clearly labeled rather than buried in the terms, which I respected.
The size chart was so inaccurate that two different sizes of the same item fit nothing like each other. A promo code advertised sitewide refused to apply to anything I actually wanted to buy. Package was left outside in the rain and the courier photo clearly shows water pooling on the box.
Boxed cold items arrived still cold even in warm weather, which told me their fulfillment is well run.
My order arrived two days ahead of the estimate and every item was protected with recycled packing material.
Honestly impressed that a flash sale item was still in stock when I checked back an hour later. Prices during their clearance event were legitimate drops rather than inflated originals, which built real trust.
Delivery notifications included a photo of the box at my door, so I knew exactly where it was. Fashion recommendations in the app finally stopped showing items I had already bought, which is a small win.
I bought a gift and the recipient could initiate the return directly without a receipt or my involvement. Reorder was literally one tap from my order history and shipped the same evening.
Shipping was carbon neutral according to their notes and I appreciated the clear carrier choice. Guest checkout worked without forcing me to create an account, and later I claimed the order to my profile easily.
Checkout kept erroring out at the payment step and when it finally worked it charged my card twice. A supposedly brand new item arrived with wear marks, a missing tag, and what looked like makeup on the collar.
Loyalty tier perks included free returns and birthday discounts that I actually remembered to use. Received my parcel from an abroad warehouse within five days with no customs friction at all.
I like that each marketplace seller shows their returns policy up front before adding to cart. I ordered a dupe of a trending look and the quality matched designer pieces I own at a fraction of the cost.
A refund arrived minus a shipping fee that was clearly supposed to have been waived under the sale terms.
Website promises sustainability but ships every item in a separate oversized plastic bag inside another plastic bag. Return shipping cost more than the item itself because they only partner with one expensive carrier.
Received a hand picked outfit from their stylist service that I would never have put together myself.
Store credit only refund policy is buried in the terms and only revealed when you try to return.
Fashion edits on the homepage reflected the season and climate for my region rather than a generic feed.
Really appreciated the option to consolidate shipments to reduce packaging and courier trips. Delivery notifications included a photo of the box at my door, so I knew exactly where it was.
Flash sale checkout did not glitch at all even though I know thousands were buying at once. Returns were drop off at any locker and the refund hit my card within three business days. An out of stock item notified me within hours of restock and the alert was not duplicated across channels.
Order status page shows the warehouse stage, the carrier stage, and the local delivery stage in a clean timeline. I earned enough points on a single haul to cover shipping on my next three orders.
My account was suspended with no notice and I lost months of loyalty points along with it. Customer service closed my ticket as resolved without actually resolving the missing items in my shipment. App push notifications spam me with sales for things I have already returned, which feels oblivious.
Items from different sellers on the same marketplace all arrived in condition that would not be acceptable in a thrift shop.