LL
Louise LacroixVerified
Oct 14, 2026
Love this dealership
Mechanic took the time to show me the old parts and explain why each one had failed.
Mechanic took the time to show me the old parts and explain why each one had failed.
A middle-tier dealer where you have to stay alert during paperwork but the service team is generally fair. Online buying flow was smooth right up until delivery, which was then rescheduled twice.
Finance manager laughed when I asked for the out-the-door price in writing before coming in. Service writer told me the repair would be a hundred dollars and the final bill was eight hundred.
I called with a stupid question about my dashboard warning light and they walked me through it kindly. Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Loaner car was adequate for errands, yet it had a check engine light on when I drove it off the lot. Loaner was provided, however it was running on fumes and had someone else's trash in the cup holder.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Even the detail work after the body repair felt obsessive in the best possible way. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. I booked an oil change through the app and was in and out in under forty minutes.
A rare dealership where the service price actually dropped when they finished faster than quoted.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates. Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
Mechanic found and fixed the leak, though he could not explain why it had happened in the first place.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
After the alignment the tires are wearing evenly for the first time in two years. Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
They were upfront about the recall being open, yet the parts timeline kept slipping week by week. They matched a competitor's price only after I showed proof, which felt a little grudging to be honest.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready. Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
They lost my spare key during a routine service and told me to buy a new one at retail price. Finance manager laughed when I asked for the out-the-door price in writing before coming in. A simple oil change somehow took five hours and ended with grease smeared across the steering wheel.
After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all. Mechanic damaged a plastic trim piece during service and tried to blame it on prior wear and tear. Shuttle service was promised and then quietly cancelled without any notice until I was already waiting at the counter.
I came away satisfied with the car itself, less so with the three days of silence before delivery. They did the job for the quoted price, yet somehow managed to make a simple visit feel strangely tense. Repair was eventually completed correctly but it took three visits to get everything right.
Honest about the fact that the recall part was back-ordered rather than making empty promises. Transmission flush was overdue and the car shifts noticeably smoother after their work.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement. Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
Fair labor rate on paper, though they billed nearly twice the book time for a straightforward repair.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. Finance office had my paperwork pre-filled and my signature was done in about ten minutes. They threw in free floor mats and a tank of gas without me asking during negotiations.
Loved that the service advisor remembered my name on the third visit without checking the computer. They honored a coupon that technically expired the week before, which was a classy move.
A rare showroom where women are treated with the same respect as men on the lot.
Service bay damaged my wheels by using an impact gun without the protective sockets or any care at all. Picked up my car after bodywork and immediately noticed a new rattle that was definitely not there before.
Service was fine for a routine oil change but I would hesitate to bring something complex here. Repair quality was acceptable, yet the shop smelled strongly of old oil and the restroom was unusable. Loaner was provided, however it was running on fumes and had someone else's trash in the cup holder.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. Took the car on a long test drive route that included highway, city, and a parking lot test.
Appreciated the digital paperwork, however the signing session still somehow took almost two hours. They fixed the issue I came in for, yet created a new rattle somewhere in the dashboard.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. They threw in free floor mats and a tank of gas without me asking during negotiations.
Honest estimate turned a scary engine light into a twelve dollar sensor replacement. Even the detail work after the body repair felt obsessive in the best possible way. A rare showroom where women are treated with the same respect as men on the lot.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
Delivery was eight days late and the explanation changed every single time I called for an update.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. I booked an oil change through the app and was in and out in under forty minutes.
Took the car on a long test drive route that included highway, city, and a parking lot test.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
Appreciate that they rotated the tires at no charge during a routine oil change. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Alignment and tire balance were spot on and the steering wheel is finally dead center again. Appreciate that they rotated the tires at no charge during a routine oil change.
Trade-in paperwork was done electronically and I was handed a check the same afternoon.
Repair resolved the warning light, however the technician reset codes without explaining what had actually failed. Overall a decent experience, aside from the aggressive follow-up calls from the finance department afterward.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. A rare dealership where the service price actually dropped when they finished faster than quoted.
Great financing rate well below what my credit union was willing to match. Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem. Repair failed within two weeks and the shop refused to warranty their own work without a new diagnostic fee.
Dealer tried to charge me a market adjustment on top of an already inflated sticker price. Dealer refused to return my down payment deposit for a vehicle they could not even locate on their lot.
Clear estimate up front, clear invoice at the end, and the two numbers were identical. Service appointment reminders came via text with easy reschedule links, which was genuinely useful.