CM
Cecilia Moretti
Oct 14, 2026
Scratched during service
Warranty claim was denied on a technicality that nobody could point to in writing anywhere in my contract.
Warranty claim was denied on a technicality that nobody could point to in writing anywhere in my contract.
Really felt like the salesperson wanted me in the right car rather than the most expensive car.
Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. Service department opens at seven which fits perfectly with my morning commute drop-off.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. Appreciate that they rotated the tires at no charge during a routine oil change. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass. A rare showroom where women are treated with the same respect as men on the lot.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour.
An outstanding experience from the first phone call to the final handshake at the curb. Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening. A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
Dealer stacked three documentation and preparation fees that added nearly a thousand dollars to the price. Repair invoice listed parts that were clearly never installed when I inspected the engine bay afterward.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Body shop blended the paint so well that I cannot tell which quarter panel was repaired.
A rare showroom where women are treated with the same respect as men on the lot. Even the detail work after the body repair felt obsessive in the best possible way. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
I got a reasonable price on the car but had to really push back on three separate add-ons. Decent repair work overall, though the courtesy inspection sheet listed clearly fine items as urgent repairs. Online scheduling was easy to use, yet the appointment time was more of a suggestion than a commitment.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. They tracked down a hard-to-find part from another dealer in two days flat. An outstanding experience from the first phone call to the final handshake at the curb.
They tracked down a hard-to-find part from another dealer in two days flat. Took the car on a long test drive route that included highway, city, and a parking lot test.
Transmission flush was overdue and the car shifts noticeably smoother after their work. Honest about the fact that the recall part was back-ordered rather than making empty promises.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Service appointment reminders came via text with easy reschedule links, which was genuinely useful.
Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
They offered to buy my car outright even though I was not trading it in, and the offer was strong. They honored a coupon that technically expired the week before, which was a classy move.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas.
Dealer honored the advertised price but tacked on documentation fees that felt excessive to me. A middle-of-the-road dealership where nothing was terrible but nothing really impressed me either.
Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. Transmission flush was overdue and the car shifts noticeably smoother after their work.
An honest body shop that pointed out a prior repair the previous owner had hidden from me. Picking up the car felt like an event, complete with a photo in front of a big ribbon.
They respected my budget and never once tried to push me into a trim I had already declined. I called with a stupid question about my dashboard warning light and they walked me through it kindly. A rare dealership where the service price actually dropped when they finished faster than quoted.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Really felt like the salesperson wanted me in the right car rather than the most expensive car. They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas.
Alignment and tire balance were spot on and the steering wheel is finally dead center again. Dealer group has a reputation for honesty and this visit absolutely lived up to it. Even the detail work after the body repair felt obsessive in the best possible way.
They sold me a certified pre-owned car that failed a state inspection less than a month later. Finance manager laughed when I asked for the out-the-door price in writing before coming in.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly. Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage.
Picked up on a small coolant leak during a free courtesy check that another shop had missed. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage.
Delivery driver walked me through every control before leaving and even paired my phone to the system. A rare dealer where used inventory is priced close to market rather than thousands above. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
After the alignment the tires are wearing evenly for the first time in two years.
Service manager personally called the next day to make sure the squeak was fully resolved. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Online scheduling was easy to use, yet the appointment time was more of a suggestion than a commitment. I came away satisfied with the car itself, less so with the three days of silence before delivery.
Took the car on a long test drive route that included highway, city, and a parking lot test.
Picking up the car felt like an event, complete with a photo in front of a big ribbon.
Technician left tools on the engine, which I discovered only when something started clattering at highway speed.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Loved that the service advisor remembered my name on the third visit without checking the computer. Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
They lost my spare key during a routine service and told me to buy a new one at retail price. Service appointment was moved three times by the dealer, each time blaming a different nameless person for the delay.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
They honored a coupon that technically expired the week before, which was a classy move.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Even the receptionist was knowledgeable about trims and could answer questions while I waited. Clear estimate up front, clear invoice at the end, and the two numbers were identical. Really felt like the salesperson wanted me in the right car rather than the most expensive car.