EC
Elizabeth CarterVerified
Oct 14, 2026
Price match honored quickly
Early check-in was granted at nine in the morning without even asking, which gave us a full extra day to explore.
Early check-in was granted at nine in the morning without even asking, which gave us a full extra day to explore.
The pilot came out before takeoff to shake hands with kids on their first flight, which my son will remember forever.
Pet-friendly meant pet-welcomed here, with a water bowl, a treat jar at the desk, and a map of nearby dog-friendly cafés.
I walked into the room and immediately smelled mildew, saw hair on the pillow, and found a sticky patch on the nightstand surface. Our flight was canceled with no rebooking offered, and I had to buy a new ticket on another airline just to get home.
I was traveling solo and the hotel staff checked in on me daily, which I appreciated far more than I expected to.
Boarding was quick, the cabin crew were cheerful, and we landed slightly ahead of schedule which made the whole day easier. I needed a doctor at midnight and the front desk had one in the lobby within forty minutes with no fuss.
An unprepared tour guide read from a printed page, got basic facts wrong, and lost us on a side street for twenty minutes. I lost my luggage on a direct flight, which should be impossible, and ten days later the airline still has no idea where it is. I was overbooked and bumped off a flight I had checked into eighteen hours earlier, with no explanation beyond a printed voucher.
I booked through a popular site and the price was fine, but refunds took eighteen days to show up after a canceled reservation. Our driver was polite but took a longer route and the fare was higher than the estimate the app had quoted at pickup. A fine hotel for one night, but I wouldn't stay longer because the room darkening curtains didn't actually block the parking-lot lights.
A midrange hotel that does the job, though the pillows were too soft, the shower was too narrow, and the robe was too thin.
I booked the cheapest tour on offer and still got an air-conditioned van, bottled water, and an English-speaking guide for six hours.
This boutique inn only has twelve rooms, and by the second morning the owner knew how we each took our coffee. A single desk agent handled our group of six with such calm efficiency that I wrote her name down to compliment her later. Chauffeur service picked us up in a clean sedan, waited patiently when our dinner ran long, and tracked us by phone unobtrusively.
This airline served a hot meal on a two-hour hop and didn't charge for a drink, which felt almost old-fashioned.
I had back pain and the hotel sent up a lumbar pillow, a heating pad, and an ice bucket within fifteen minutes of asking. Our hotel kept a sunset-time card at the desk and texted guests twenty minutes before, so nobody missed the view off the rooftop.
Our rental included free second-driver registration, unlimited mileage, and a decent dash-mounted phone holder we didn't expect. I had back pain and the hotel sent up a lumbar pillow, a heating pad, and an ice bucket within fifteen minutes of asking.
A damaged suitcase was replaced on the spot with no argument, no form to fill out, and genuine apologies all around.
I paid budget prices and still got blackout curtains, a firm pillow option, and a shower with pressure like a car wash. I needed a last-minute change and the booking site processed it with no fee because of a loyalty tier perk. Our hotel kept a sunset-time card at the desk and texted guests twenty minutes before, so nobody missed the view off the rooftop.
A rental agent voluntarily switched us to a larger car at the same price because the smaller one still smelled faintly of cleaner. Housekeeping replaced our beach towels twice a day without being asked and always folded them into little swan shapes.
Our hotel had a lending library of umbrellas, chargers, and even board games, which saved us from a very rainy afternoon. Chauffeur service picked us up in a clean sedan, waited patiently when our dinner ran long, and tracked us by phone unobtrusively.
A full day tour with lunch, boat ride, and two museum entries was still cheaper than any single excursion in the city.
Our room came with a small espresso machine, two bottles of still water, and a handwritten card from the housekeeper by name. A rooftop pool with heated water, a quiet bar, and no music after ten made it the best evening of the whole trip.
I needed a doctor at midnight and the front desk had one in the lobby within forty minutes with no fuss.
Our guide stopped the tour van to point out a wild family of monkeys and let us watch for a full ten minutes. I was traveling solo and the hotel staff checked in on me daily, which I appreciated far more than I expected to.
Our tour guide spoke four languages and told stories about the city that no guidebook had ever mentioned to us before. A simple booking app actually worked offline on the plane and saved me from a nasty roaming bill in another country. I was traveling solo and the hotel staff checked in on me daily, which I appreciated far more than I expected to.
Our hotel kept a sunset-time card at the desk and texted guests twenty minutes before, so nobody missed the view off the rooftop. Smooth touchdown, friendly deplaning, and bags on the belt within eleven minutes of block-in, which is somehow still a rare win.
I was charged exactly the amount I was quoted at booking, with no mystery resort fee or city tax tacked on later.
After a mix-up on booking dates, the hotel manager personally sorted it and gave us a late checkout at no cost. An honest tour operator warned us ahead of time that the main site was closed and rerouted the day to a better one. I was skeptical of the walking tour, but the guide paced it perfectly and we ended at a café she personally knew.
A rooftop pool with heated water, a quiet bar, and no music after ten made it the best evening of the whole trip. Breakfast had fresh fruit, real omelets made to order, and a decent espresso machine that was somehow never crowded.
Even the budget option on this booking site included free cancellation, which gave me real peace of mind about weather risk.
I had a birthday during the stay and found a small cake and sparkling juice waiting in the room that evening.
Our room had no hot water for two days, and management offered a free bottle of water as compensation for the entire inconvenience. A rude concierge dismissed my request for a quieter room, then invoiced me for a late checkout I had never actually requested.
An attentive flight attendant quietly brought extra water for anyone who looked unwell during the turbulent descent through a storm cell. A gentle wake-up call, a hot shower with real pressure, and a strong coffee set the tone for the whole business trip.
A guided night tour of the old town felt magical because the guide dimmed her flashlight and let the lamps do the work. A sunrise balloon tour felt safer than I feared because the pilot briefed us thoroughly and the ground crew knew exactly where to meet.
Priority boarding actually meant something because the gate agent held non-priority passengers back until our group had fully boarded.
I had a long layover and the airline gave me a free city tour voucher I didn't even know existed until check-in.
A quiet floor request was taken seriously because every door around us was propped open as a staff cleaning signal, never slammed.
A so-called luxury suite had chipped paint on every wall, a broken safe, and a bathtub that drained slower than I filled it. An airline agent told me my checked bag was my own problem after it arrived crushed, with a wheel snapped off and a zipper torn.
Rebooking after a weather delay took one short phone call, and the agent even found seats together for our family of four.
Our concierge made a dinner reservation at a famously booked-out restaurant and refused any tip beyond a sincere thank-you note.
Boarding music was pleasant, overhead bin space was plentiful, and the crew even helped shorter passengers lift bags without being asked. Our shuttle driver insisted on helping with every bag and knew a backroad that shaved twenty minutes off the usual airport run.
Beds were so comfortable that we ordered the same mattress once we got home, which has never happened to us before. Our transfer driver tracked the flight himself and was waiting past security with a sign and a bottle of chilled water.
An honest tour operator warned us ahead of time that the main site was closed and rerouted the day to a better one. An unexpected flight cancellation turned into a free hotel night and dinner voucher before I had even reached the service desk.
Our family suite had a separate kids' room with its own TV, which gave the parents an actual quiet hour each night. I was charged exactly the amount I was quoted at booking, with no mystery resort fee or city tax tacked on later.
I slept the entire red-eye because the seat reclined far enough and the cabin stayed dim with proper noise-canceling earbuds provided.
Housekeeping noticed my daughter had a cold and left extra tissues, bottled water, and a sweet handwritten note on the pillow.
A midday snorkel tour included fresh fruit, cold drinks, and spare masks for anyone whose rental gear turned out to be leaky. Check-in took under two minutes because the front desk clerk had our key waiting and offered a complimentary upgrade.
A single desk agent handled our group of six with such calm efficiency that I wrote her name down to compliment her later.
Our transfer driver tracked the flight himself and was waiting past security with a sign and a bottle of chilled water. A gluten-free guest in our group was offered a dedicated menu at breakfast, and the chef came out to confirm each dish. An airport shuttle came every ten minutes without fail, and the drivers announced each hotel stop clearly over a working speaker.
Our shuttle came at precisely the quoted time, the driver loaded every suitcase himself, and he refused payment because it was prepaid. Boarding music was pleasant, overhead bin space was plentiful, and the crew even helped shorter passengers lift bags without being asked. Beds were so comfortable that we ordered the same mattress once we got home, which has never happened to us before.
Our priority line was slower than the regular line because only one agent was staffed, and she kept getting pulled away for other things.
A gluten-free guest in our group was offered a dedicated menu at breakfast, and the chef came out to confirm each dish. A rental agent voluntarily switched us to a larger car at the same price because the smaller one still smelled faintly of cleaner.