Finance manager actively helped me shave a point off the rate instead of upselling warranties. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Really felt like the salesperson wanted me in the right car rather than the most expensive car. Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass. Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Waiting lounge was clean and quiet, but the promised two hour wait stretched into four. Decent repair work overall, though the courtesy inspection sheet listed clearly fine items as urgent repairs.
Trade-in appraisal came in higher than three other quotes I had collected the week before. Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
They threw in free floor mats and a tank of gas without me asking during negotiations. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
A rare dealership where the service price actually dropped when they finished faster than quoted.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. Loved that the service advisor remembered my name on the third visit without checking the computer.
Paint on the repaired fender is already peeling less than six months after the body shop finished it. Dealer refused to return my down payment deposit for a vehicle they could not even locate on their lot.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Mechanic took the time to show me the old parts and explain why each one had failed. They threw in free floor mats and a tank of gas without me asking during negotiations. Even the receptionist was knowledgeable about trims and could answer questions while I waited.
Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
I booked an oil change through the app and was in and out in under forty minutes. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. Delivery driver walked me through every control before leaving and even paired my phone to the system.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful. Service manager personally called the next day to make sure the squeak was fully resolved.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Certified pre-owned inspection paperwork was thorough and matched everything I found independently. Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity.
Service was fine for a routine oil change but I would hesitate to bring something complex here. They acknowledged the mistake and refunded part of the labor, which was the right move but shouldn't have been needed. Dealer honored the advertised price but tacked on documentation fees that felt excessive to me.
Honest about the fact that the recall part was back-ordered rather than making empty promises. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention.
Appreciate that they rotated the tires at no charge during a routine oil change.
Honest about which service items could wait until the next visit, which built real trust with me. Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
I recommend them to friends constantly and so far every single one has thanked me afterward. Delivery experience was so smooth it almost felt anticlimactic in the best way.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. I called with a stupid question about my dashboard warning light and they walked me through it kindly. After the alignment the tires are wearing evenly for the first time in two years.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. Great financing rate well below what my credit union was willing to match.
A rare dealer where used inventory is priced close to market rather than thousands above.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms. Body shop blended the paint so well that I cannot tell which quarter panel was repaired.
Even the detail work after the body repair felt obsessive in the best possible way. They delivered the car to my driveway on a flatbed, perfectly detailed and with a full tank of gas. Loved that the service advisor remembered my name on the third visit without checking the computer.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise. Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Delivery experience was so smooth it almost felt anticlimactic in the best way. Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
Even the receptionist was knowledgeable about trims and could answer questions while I waited.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Service bay was spotless and modern, yet the actual customer service felt oddly impersonal. Bodywork looked great from ten feet, however up close the paint match on one panel was a little off.
They honored a coupon that technically expired the week before, which was a classy move. They tracked down a hard-to-find part from another dealer in two days flat.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates. Service department opens at seven which fits perfectly with my morning commute drop-off.
Loved that the service advisor remembered my name on the third visit without checking the computer. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Sales staff were polite enough but the finance office tried hard to upsell every protection product. Mechanic found and fixed the leak, though he could not explain why it had happened in the first place.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe.
Picking up the car felt like an event, complete with a photo in front of a big ribbon.
Took the car on a long test drive route that included highway, city, and a parking lot test. They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Service department opens at seven which fits perfectly with my morning commute drop-off. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.