YM
Young-min EomVerified
Oct 15, 2026
Hassle-free paperwork
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Took the car on a long test drive route that included highway, city, and a parking lot test.
They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
They honored a coupon that technically expired the week before, which was a classy move.
They respected my budget and never once tried to push me into a trim I had already declined. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
An outstanding experience from the first phone call to the final handshake at the curb. Service department opens at seven which fits perfectly with my morning commute drop-off.
Great financing rate well below what my credit union was willing to match. An outstanding experience from the first phone call to the final handshake at the curb. They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms. Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
After the alignment the tires are wearing evenly for the first time in two years. Delivery driver walked me through every control before leaving and even paired my phone to the system. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Transmission flush was overdue and the car shifts noticeably smoother after their work. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
Trade-in appraisal came in higher than three other quotes I had collected the week before. Appreciate that they rotated the tires at no charge during a routine oil change. They respected my budget and never once tried to push me into a trim I had already declined.
I called with a stupid question about my dashboard warning light and they walked me through it kindly.
Loved that the service advisor remembered my name on the third visit without checking the computer.
Dealer group has a reputation for honesty and this visit absolutely lived up to it. Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Finance manager laughed when I asked for the out-the-door price in writing before coming in.
Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Delivery experience was so smooth it almost felt anticlimactic in the best way.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage.
Service writer called me twice with updates before authorizing a single extra dollar of work.
They promised a full tank at delivery and I drove off with the fuel light already on. They sold me a certified pre-owned car that failed a state inspection less than a month later. Service department opened the glovebox and clearly rifled through it, which felt like a serious violation of trust.
Online purchase process was smooth right up until they tried to raise the price at delivery.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful. A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
Loaner was returned with a quarter tank and they charged me a hundred dollar refueling fee anyway. Service writer admitted they had worked on the wrong car for two hours before noticing the mistake. Paint on the repaired fender is already peeling less than six months after the body shop finished it.
Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house. Mechanic took the time to show me the old parts and explain why each one had failed.
A rare dealership where the service price actually dropped when they finished faster than quoted. Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Trade appraisal was insulting, hundreds below the lowest book value for a car in better than average condition. Dealer tried to require I buy additional packages in order to receive the advertised price on the car. Delivery truck arrived with the car on an open trailer in heavy rain and the interior was soaked through.
Service department opens at seven which fits perfectly with my morning commute drop-off. I booked an oil change through the app and was in and out in under forty minutes.
Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. Picking up the car felt like an event, complete with a photo in front of a big ribbon. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Repair invoice listed parts that were clearly never installed when I inspected the engine bay afterward.
Decent repair work overall, though the courtesy inspection sheet listed clearly fine items as urgent repairs.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening. Service manager personally called the next day to make sure the squeak was fully resolved.
An honest body shop that pointed out a prior repair the previous owner had hidden from me. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour. I called with a stupid question about my dashboard warning light and they walked me through it kindly.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
Even the detail work after the body repair felt obsessive in the best possible way.
Delivery driver walked me through every control before leaving and even paired my phone to the system.
They tracked down a hard-to-find part from another dealer in two days flat. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
I got a reasonable price on the car but had to really push back on three separate add-ons. I appreciate that they fit me in last minute, yet the quality of work reflected that rush. Online buying flow was smooth right up until delivery, which was then rescheduled twice.
Honest about the fact that the recall part was back-ordered rather than making empty promises.
Picked up my car after bodywork and immediately noticed a new rattle that was definitely not there before. Technician clearly test drove my car hard, as I later saw the dashcam footage of the whole aggressive run.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. Trade-in paperwork was done electronically and I was handed a check the same afternoon. Even the detail work after the body repair felt obsessive in the best possible way.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed. Even the detail work after the body repair felt obsessive in the best possible way.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.