JO
Jack O'Neill
Oct 14, 2026
Checkout kept erroring out
Refund took eight weeks and only arrived after I disputed the charge with my bank directly.
Refund took eight weeks and only arrived after I disputed the charge with my bank directly.
Order arrived in biodegradable mailer that broke down in my compost in under a month. I paid with a split card and store credit without the checkout glitching, which is rare these days.
Honest model photography across skin tones and body shapes helped me judge color and fit accurately. Delivery notifications included a photo of the box at my door, so I knew exactly where it was.
I had to resubmit identification for a payment check that other sites do not require, which slowed things down. Received a replacement for a defective item quickly but the replacement had a smaller defect of its own.
Found a plus size section that was integrated into the main catalog rather than a separate ghetto.
A size exchange was refused because the item had a crease from the original packaging it shipped in.
Price dropped two days after I bought and they automatically refunded the difference without me asking. Product listings included real customer photos, and the color I received matched what reviewers posted.
Boxes arrived with void fill that was paper based rather than plastic, which was a small but welcome detail. Wishlist syncing between the app and the website meant I could add items on my phone and buy on my laptop. Great size guide for shoes with half size options and width columns, which is unusually detailed for an online shop.
I paid with a split card and store credit without the checkout glitching, which is rare these days.
Email customer service responded in a human voice with a resolution within one business day. Email receipts included care instructions and material composition, which I keep for later reference.
I appreciate that reviews are gated to verified buyers because the ratings actually mean something. I bought a pair of jeans in two sizes to compare and the returns process did not penalize me. Order status page shows the warehouse stage, the carrier stage, and the local delivery stage in a clean timeline.
A promo code applied automatically at checkout and stacked with my loyalty points for a bigger discount. Price dropped two days after I bought and they automatically refunded the difference without me asking.
Site accessibility is great, the screen reader labels on filters and prices were accurate. Checkout offered three shipping speeds with transparent costs and the slowest option was still free.
Picked up a hidden brand on their marketplace that I now shop regularly thanks to that curated discovery.
Really nice that reviews now show the reviewer height, size purchased, and the fit they got.
App push notifications spam me with sales for things I have already returned, which feels oblivious. Return label was never emailed and the chat agent told me to screenshot a label and glue it on myself.
Entire haul had defects, from loose stitching to a missing lining, and returning everything felt like a part time job. App has a bug where tapping buy now adds the wrong color variant and support refused to accept the return.
I ordered a dress and received a completely different style with the same product code attached to the tag.
A damaged item was replaced without me having to return the broken one, which saved time and shipping waste. Reviews on each listing were sortable by fit, size, and height, and that detail saved me from a bad buy.
Received a hand picked outfit from their stylist service that I would never have put together myself. They refunded a late order automatically with store credit and a small apology without me having to ask.
Items from different sellers on the same marketplace all arrived in condition that would not be acceptable in a thrift shop. Package arrived with the box crushed, the inner items broken, and the courier blamed the warehouse packing.
Filters by sustainable fabrics made it easy to shop within my preferences without scrolling for hours.
Reviews on the listing looked fake with repeated phrasing and the actual product confirmed my suspicion. Order confirmation arrived but shipping updates never did, and the parcel just appeared one day with half the items.
A sold out item restocked and I got the alert in time to grab it before it disappeared again. I used the price alert and saved almost thirty percent compared to what I would have paid at launch.
Tracking updates pinged my phone at pickup, out for delivery, and dropoff, and all three were accurate. Picked up a hidden brand on their marketplace that I now shop regularly thanks to that curated discovery. A damaged item was replaced without me having to return the broken one, which saved time and shipping waste.
Order confirmation arrived but shipping updates never did, and the parcel just appeared one day with half the items.
The site is solid on desktop but the mobile version hides filters in a weird submenu. Had a mixed experience where the first two orders were perfect and the third had a wrong item and slow return. Price history on items would be a nice feature because I suspect some sale markdowns are not real.
Site is fast on mobile data without stripping product photography quality, which I appreciate. Live inventory per store near me helped me pick up same day rather than wait on shipping.
A promotional banner advertised fifty percent off but nothing in my cart actually qualified for the discount. A refund was issued to an old card I had removed from my account and nobody can tell me how to recover it. Checkout kept erroring out at the payment step and when it finally worked it charged my card twice.
Finally a department store site that lets you shop by petite, tall, and curve filters that actually work.
Finally a marketplace where seller ratings include timeliness of shipping and response quality.
Hidden fees appeared only at the final checkout step, inflating the total by nearly fifteen percent. App logs me out multiple times a day and resets my cart, which has cost me at least one sale item.
Checkout prompted me to add a warranty I did not want and defaulted it to yes, which I only caught at the final page.
Had an issue with a marketplace seller and the platform resolved it in my favor within a day. A customer service agent proactively offered a credit when they saw a weather delay on my shipment.
I was charged a restocking fee for returning a defective item, which feels unreasonable at best.
A delivery driver dumped my parcel in a wet corner of the lobby despite clear instructions. A promotional banner advertised fifty percent off but nothing in my cart actually qualified for the discount.
Checkout defaulted to the cheapest shipping instead of upselling express, which felt refreshingly honest. Found several products I had been searching elsewhere for weeks on a single search here.
Customer chat picked up in under a minute and the agent sent a replacement before I even finished explaining. I bought a gift and the recipient could initiate the return directly without a receipt or my involvement.
Received my parcel from an abroad warehouse within five days with no customs friction at all. Flash sale checkout did not glitch at all even though I know thousands were buying at once. Found a plus size section that was integrated into the main catalog rather than a separate ghetto.
Prices during their clearance event were legitimate drops rather than inflated originals, which built real trust.
A customer service agent proactively offered a credit when they saw a weather delay on my shipment. Finally a department store site that lets you shop by petite, tall, and curve filters that actually work. Honest model photography across skin tones and body shapes helped me judge color and fit accurately.
App push notifications are opt in and granular rather than spammy, so I actually use them. Guest checkout worked without forcing me to create an account, and later I claimed the order to my profile easily.
I used the price alert and saved almost thirty percent compared to what I would have paid at launch.
Beautiful curation on their new in page gave me more inspiration than a whole magazine would. Received my parcel from an abroad warehouse within five days with no customs friction at all.
Store credit only refund policy is buried in the terms and only revealed when you try to return. A price match request was denied because the competitor needed to be a store I had never heard of to qualify.
A fit prediction tool suggested a size up for a specific brand and it was exactly right.
Really appreciated the option to consolidate shipments to reduce packaging and courier trips. Loyalty tier perks included free returns and birthday discounts that I actually remembered to use.
Loyalty tier perks included free returns and birthday discounts that I actually remembered to use.
Boxed cold items arrived still cold even in warm weather, which told me their fulfillment is well run. An order was split across two warehouses but arrived on the same day thanks to coordinated dispatch.
Found several products I had been searching elsewhere for weeks on a single search here.