An outstanding experience from the first phone call to the final handshake at the curb. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
Service writer called me twice with updates before authorizing a single extra dollar of work. Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Service writer was friendly on arrival but became hard to reach once the car was in the bay. Alignment and balance helped, though the ride quality is still rougher than it should be for the mileage. Delivery driver was courteous but did not walk me through any of the technology features on the car.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work. Finance office had my paperwork pre-filled and my signature was done in about ten minutes.
Service bay was spotless and modern, yet the actual customer service felt oddly impersonal.
Took the car on a long test drive route that included highway, city, and a parking lot test. Mechanic took the time to show me the old parts and explain why each one had failed.
Loved that the service advisor remembered my name on the third visit without checking the computer. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay.
Even the detail work after the body repair felt obsessive in the best possible way.
I recommend them to friends constantly and so far every single one has thanked me afterward.
Certified pre-owned inspection paperwork was thorough and matched everything I found independently. Delivery driver walked me through every control before leaving and even paired my phone to the system. Picking up the car felt like an event, complete with a photo in front of a big ribbon.
I booked an oil change through the app and was in and out in under forty minutes. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement. Took the car on a long test drive route that included highway, city, and a parking lot test.
Great financing rate well below what my credit union was willing to match. Service manager personally called the next day to make sure the squeak was fully resolved.
Honest estimate turned a scary engine light into a twelve dollar sensor replacement. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass. Took the car on a long test drive route that included highway, city, and a parking lot test.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Alignment and tire balance were spot on and the steering wheel is finally dead center again. Service pricing is openly posted in the lounge, which signals a real confidence in their rates. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Delivery driver walked me through every control before leaving and even paired my phone to the system.
Picking up the car felt like an event, complete with a photo in front of a big ribbon.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Even the receptionist was knowledgeable about trims and could answer questions while I waited.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
Honest about which service items could wait until the next visit, which built real trust with me.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Finance office had my paperwork pre-filled and my signature was done in about ten minutes. Pickup arrived two days earlier than the promised window, which was a very welcome surprise. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. Body shop blended the paint so well that I cannot tell which quarter panel was repaired. Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent.
A classic bait-and-switch where the advertised car was mysteriously unavailable the moment I arrived. A dishonest dealer group that posts fake positive reviews to drown out the extensive legitimate complaints online.
Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Service writer called me twice with updates before authorizing a single extra dollar of work.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Shuttle service was promised and then quietly cancelled without any notice until I was already waiting at the counter. Mechanic damaged a plastic trim piece during service and tried to blame it on prior wear and tear.
They tracked down a hard-to-find part from another dealer in two days flat. I recommend them to friends constantly and so far every single one has thanked me afterward.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office. They offered to buy my car outright even though I was not trading it in, and the offer was strong.
Online purchase process was smooth right up until they tried to raise the price at delivery. They sold me a certified pre-owned car that failed a state inspection less than a month later.
Owner personally test-drove my car with me to diagnose a vibration I had struggled to describe. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening. Clear estimate up front, clear invoice at the end, and the two numbers were identical.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. After the body repair they returned the car vacuumed and washed, which was a small but classy touch. An outstanding experience from the first phone call to the final handshake at the curb.
A rare dealer where used inventory is priced close to market rather than thousands above.
Appreciate that they rotated the tires at no charge during a routine oil change.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. I booked an oil change through the app and was in and out in under forty minutes.
Mobile mechanic came to my office and swapped the battery while I was in a meeting.
A rare dealership where the service price actually dropped when they finished faster than quoted.
Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. Alignment and tire balance were spot on and the steering wheel is finally dead center again. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
Really felt like the salesperson wanted me in the right car rather than the most expensive car.