AC
Anna CooperVerified
Oct 16, 2026
Return label was prepaid
Rewards points posted the day after delivery and were usable immediately rather than waiting a billing cycle.
Every season starts here
Rewards points posted the day after delivery and were usable immediately rather than waiting a billing cycle.
Wishlist syncing between the app and the website meant I could add items on my phone and buy on my laptop. Order arrived in biodegradable mailer that broke down in my compost in under a month.
Filters by sustainable fabrics made it easy to shop within my preferences without scrolling for hours.
Website promises sustainability but ships every item in a separate oversized plastic bag inside another plastic bag. My package was intercepted and signed for by someone who was not me, and the retailer refused responsibility.
A promo code applied automatically at checkout and stacked with my loyalty points for a bigger discount. Honestly impressed that a flash sale item was still in stock when I checked back an hour later.
Price dropped two days after I bought and they automatically refunded the difference without me asking. Reorder was literally one tap from my order history and shipped the same evening. Checkout clearly displayed estimated duties for an international order so there were no surprises on delivery.
Order arrived in biodegradable mailer that broke down in my compost in under a month.
A gift order revealed the full price on the packing slip despite me selecting the gift receipt option. A size exchange was refused because the item had a crease from the original packaging it shipped in. I was charged a restocking fee for returning a defective item, which feels unreasonable at best.
Flash sale checkout did not glitch at all even though I know thousands were buying at once. Really nice that reviews now show the reviewer height, size purchased, and the fit they got.
A size exchange ended with me being charged for both the original and the replacement with no refund in sight. Customer service is a chatbot wall that loops me through the same five options with no path to a human.
Reorder was literally one tap from my order history and shipped the same evening.
Price match worked within minutes of me submitting a competitor link, no back and forth required.
Supplier transparency notes list the factory region on many products, which helps me shop more intentionally. Checkout clearly displayed estimated duties for an international order so there were no surprises on delivery. Picked up a hidden brand on their marketplace that I now shop regularly thanks to that curated discovery.
They refunded a late order automatically with store credit and a small apology without me having to ask. Customer chat picked up in under a minute and the agent sent a replacement before I even finished explaining.
I ordered a dupe of a trending look and the quality matched designer pieces I own at a fraction of the cost. Try before you buy let me keep only what fit, and the charge for returned items was reversed the next day. Flash sale checkout did not glitch at all even though I know thousands were buying at once.
My order was repackaged inside a sturdy outer box, so even the fragile ceramics inside arrived perfectly intact. Site is fast on mobile data without stripping product photography quality, which I appreciate.
Loyalty tier perks included free returns and birthday discounts that I actually remembered to use. Shipping to my apartment required a signature and the courier actually knocked rather than leaving it in the lobby.
I used the price alert and saved almost thirty percent compared to what I would have paid at launch.
Order arrived with a packing slip for a completely different customer, raising obvious privacy concerns. A promotional banner advertised fifty percent off but nothing in my cart actually qualified for the discount.
Order status page shows the warehouse stage, the carrier stage, and the local delivery stage in a clean timeline.
A size exchange was refused because the item had a crease from the original packaging it shipped in. My wishlist disappeared overnight along with months of saved items and the help center shrugged it off.
Live inventory per store near me helped me pick up same day rather than wait on shipping.
I earned enough points on a single haul to cover shipping on my next three orders. A customer service agent proactively offered a credit when they saw a weather delay on my shipment.
Received an item nothing like the listing photo, with cheaper fabric, wrong buttons, and the wrong color entirely. Package was left outside in the rain and the courier photo clearly shows water pooling on the box. A supposed free returns policy turned out to charge a label fee that nearly matched the item price.
Boxes arrived with void fill that was paper based rather than plastic, which was a small but welcome detail.
Honest model photography across skin tones and body shapes helped me judge color and fit accurately. Checkout offered three shipping speeds with transparent costs and the slowest option was still free.
Returns were free and included a QR code that scanned at the carrier counter in seconds.
I like that each marketplace seller shows their returns policy up front before adding to cart.
Great size guide for shoes with half size options and width columns, which is unusually detailed for an online shop.
Marketplace seller shipped a counterfeit of a well known brand and the platform defended the seller for days.
Checkout offered three shipping speeds with transparent costs and the slowest option was still free. Guest checkout worked without forcing me to create an account, and later I claimed the order to my profile easily.
Packaging was gift ready without me asking, which saved me a trip to find wrapping paper. Beautiful curation on their new in page gave me more inspiration than a whole magazine would. Really like that saved carts persist across devices for weeks rather than being wiped overnight.
Fabric quality honestly exceeded the price point, especially after a cold wash it still held its shape. I made an exchange for a smaller size and the replacement shipped the same day the return was scanned.
Fashion recommendations in the app finally stopped showing items I had already bought, which is a small win. Had an issue with a marketplace seller and the platform resolved it in my favor within a day. Shipping to my apartment required a signature and the courier actually knocked rather than leaving it in the lobby.
Received the correct product in the wrong color, and the exchange was handled slowly but politely. Fit varied widely between items from the same brand, which made returns inevitable this round.
Boxed cold items arrived still cold even in warm weather, which told me their fulfillment is well run.
Beautiful curation on their new in page gave me more inspiration than a whole magazine would. Order was shipped from the warehouse closest to me, which cut delivery time dramatically. Customer chat picked up in under a minute and the agent sent a replacement before I even finished explaining.
Received my parcel from an abroad warehouse within five days with no customs friction at all. Picked up a hidden brand on their marketplace that I now shop regularly thanks to that curated discovery.
Had an issue with a marketplace seller and the platform resolved it in my favor within a day.
A fashion stylist chat recommended three pieces that worked together and I bought all three happily. Delivery arrived in one consolidated box instead of six separate parcels, which I appreciated for the environment.
A sold out item restocked and I got the alert in time to grab it before it disappeared again. Really appreciated the option to consolidate shipments to reduce packaging and courier trips.
A promo code worked but then disappeared from my cart after I logged back in later. Received a style that was close to the listing but with a different hem length that the photos did not show.
Picked up a hidden brand on their marketplace that I now shop regularly thanks to that curated discovery.
I paid with a split card and store credit without the checkout glitching, which is rare these days.
Delivery arrived in one consolidated box instead of six separate parcels, which I appreciated for the environment. Wishlist syncing between the app and the website meant I could add items on my phone and buy on my laptop. A fit prediction tool suggested a size up for a specific brand and it was exactly right.
Received a damaged item and the replacement they sent was damaged in the exact same way.
App has a bug where tapping buy now adds the wrong color variant and support refused to accept the return. Received an item nothing like the listing photo, with cheaper fabric, wrong buttons, and the wrong color entirely. Customer service is a chatbot wall that loops me through the same five options with no path to a human.
Site promised next day delivery and the order shipped four days later via standard mail with no refund of the fee. Order confirmation arrived but shipping updates never did, and the parcel just appeared one day with half the items. App logs me out multiple times a day and resets my cart, which has cost me at least one sale item.
Delivery courier texted me a two hour window and arrived in the first thirty minutes. Price dropped two days after I bought and they automatically refunded the difference without me asking. Order arrived in biodegradable mailer that broke down in my compost in under a month.
A gift receipt option hid the price without me having to call ahead to arrange it. Found several products I had been searching elsewhere for weeks on a single search here.