Picking up the car felt like an event, complete with a photo in front of a big ribbon. Trade-in paperwork was done electronically and I was handed a check the same afternoon. Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house. Body shop blended the paint so well that I cannot tell which quarter panel was repaired.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Service manager personally called the next day to make sure the squeak was fully resolved. Service department opens at seven which fits perfectly with my morning commute drop-off.
I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour. Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
I called with a stupid question about my dashboard warning light and they walked me through it kindly.
Repair resolved the warning light, however the technician reset codes without explaining what had actually failed.
After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Honest about which service items could wait until the next visit, which built real trust with me. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. Alignment and tire balance were spot on and the steering wheel is finally dead center again.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Really felt like the salesperson wanted me in the right car rather than the most expensive car. Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
Repair invoice listed parts that were clearly never installed when I inspected the engine bay afterward. A simple oil change somehow took five hours and ended with grease smeared across the steering wheel. Repair was done so poorly that an independent shop had to redo the work the following week.
They respected my budget and never once tried to push me into a trim I had already declined.
Finance rate was competitive, though not quite as low as the pre-approval they had advertised online.
Even the detail work after the body repair felt obsessive in the best possible way.
Dealer group has a reputation for honesty and this visit absolutely lived up to it.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
After bodywork the panel gaps are uneven, the paint is slightly off, and the trim does not sit flush at all. Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
They threw in free floor mats and a tank of gas without me asking during negotiations. Noticed a tiny chip in the windshield at delivery and they immediately scheduled a free replacement.
Honest diagnostic that saved me from paying for a repair I didn't actually need right now.
Mechanic diagnosed a transmission replacement when the actual fix was a thirty dollar sensor from a competitor. Dealer tried to require I buy additional packages in order to receive the advertised price on the car.
Great financing rate well below what my credit union was willing to match. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. They tracked down a hard-to-find part from another dealer in two days flat.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates.
They tracked down a hard-to-find part from another dealer in two days flat. I recommend them to friends constantly and so far every single one has thanked me afterward. Service department opens at seven which fits perfectly with my morning commute drop-off.
Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently. Honest about which service items could wait until the next visit, which built real trust with me.
A rare showroom where women are treated with the same respect as men on the lot. Service writer called me twice with updates before authorizing a single extra dollar of work. Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful.
Took the car on a long test drive route that included highway, city, and a parking lot test. Picking up the car felt like an event, complete with a photo in front of a big ribbon.
Bodywork was adequate for an insurance repair, however I would not pay out of pocket for this level of finish. Mechanic was skilled, however the shop foreman kept interrupting my questions with sales pitches for other services.
Clear estimate up front, clear invoice at the end, and the two numbers were identical. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
After the alignment the tires are wearing evenly for the first time in two years.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. I showed up without an appointment on a Saturday and they still got my flat tire plugged in half an hour. Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
Online buying flow was smooth right up until delivery, which was then rescheduled twice. Delivery driver was courteous but did not walk me through any of the technology features on the car. Repair quality was acceptable, yet the shop smelled strongly of old oil and the restroom was unusable.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. They honored a coupon that technically expired the week before, which was a classy move. Really felt like the salesperson wanted me in the right car rather than the most expensive car.
I recommend them to friends constantly and so far every single one has thanked me afterward.
Alignment and tire balance were spot on and the steering wheel is finally dead center again. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
Loaner was returned with a quarter tank and they charged me a hundred dollar refueling fee anyway.
A rare dealer where used inventory is priced close to market rather than thousands above. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me. Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
Service advisor was openly rude to my spouse and tried to steer the conversation entirely toward me.
Charged me for a brake fluid flush that the independent inspection confirmed had never actually been performed. I waited six hours past the promised time and still had to leave the dealership without my own vehicle.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise. Even the detail work after the body repair felt obsessive in the best possible way. Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence. Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor.
Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
Even the receptionist was knowledgeable about trims and could answer questions while I waited. An outstanding experience from the first phone call to the final handshake at the curb. They respected my budget and never once tried to push me into a trim I had already declined.
I got a reasonable price on the car but had to really push back on three separate add-ons. Service writer was friendly on arrival but became hard to reach once the car was in the bay.
A classic bait-and-switch where the advertised car was mysteriously unavailable the moment I arrived. Delivery was eight days late and the explanation changed every single time I called for an update. They promised a full tank at delivery and I drove off with the fuel light already on.
They were upfront about the recall being open, yet the parts timeline kept slipping week by week. Mechanic clearly knew his trade but communication from the service desk was almost nonexistent.