HS
Henry Schwarz
Oct 14, 2026
Fair trade-in offer
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. Service manager personally called the next day to make sure the squeak was fully resolved.
Clean waiting lounge with real snacks, decent coffee, and comfortable chairs for the ninety minute wait. Service manager personally called the next day to make sure the squeak was fully resolved.
Delivery was handled professionally, yet the vehicle arrived with noticeably less fuel than the contract specified.
Mechanic took the time to show me the old parts and explain why each one had failed. Delivery driver walked me through every control before leaving and even paired my phone to the system.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Picked up on a small coolant leak during a free courtesy check that another shop had missed.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
I got what I came for, however the entire visit felt like I was being quietly steered toward unneeded upsells.
Decent repair work overall, though the courtesy inspection sheet listed clearly fine items as urgent repairs. Decent trade-in offer, though the online estimate was noticeably higher than what they actually gave. Pickup was ready on schedule, but the detail job was so light it barely qualified as a wash.
Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked.
Online purchase process was smooth right up until they tried to raise the price at delivery.
Delivered my new car with a handwritten thank-you note and a small gift basket in the back seat. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
An honest body shop that pointed out a prior repair the previous owner had hidden from me. Service appointment reminders came via text with easy reschedule links, which was genuinely useful.
Even the receptionist was knowledgeable about trims and could answer questions while I waited. Dealer group has a reputation for honesty and this visit absolutely lived up to it.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Technician left tools on the engine, which I discovered only when something started clattering at highway speed. They promised a full tank at delivery and I drove off with the fuel light already on. Repair was done so poorly that an independent shop had to redo the work the following week.
Delivery driver walked me through every control before leaving and even paired my phone to the system.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included.
Service bay damaged my wheels by using an impact gun without the protective sockets or any care at all. Shuttle service was promised and then quietly cancelled without any notice until I was already waiting at the counter.
They offered to buy my car outright even though I was not trading it in, and the offer was strong. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. Even the receptionist was knowledgeable about trims and could answer questions while I waited.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. Transmission flush was overdue and the car shifts noticeably smoother after their work.
A middle-of-the-road dealership where nothing was terrible but nothing really impressed me either.
They respected my budget and never once tried to push me into a trim I had already declined. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package. A rare dealer where used inventory is priced close to market rather than thousands above.
Great financing rate well below what my credit union was willing to match.
A rare showroom where women are treated with the same respect as men on the lot.
After the alignment the tires are wearing evenly for the first time in two years.
Dealer honored the advertised price but tacked on documentation fees that felt excessive to me. Repair was eventually completed correctly but it took three visits to get everything right.
Trade-in appraisal came in higher than three other quotes I had collected the week before.
Showroom was quiet, well-lit, and the coffee bar made the wait feel like time well spent. Even the receptionist was knowledgeable about trims and could answer questions while I waited. A rare showroom where women are treated with the same respect as men on the lot.
Loved that the service advisor remembered my name on the third visit without checking the computer.
Phone staff answered on the second ring and had my service history pulled up before I finished my first sentence.
Fair labor rate on paper, though they billed nearly twice the book time for a straightforward repair. I came away satisfied with the car itself, less so with the three days of silence before delivery. Bodywork was adequate for an insurance repair, however I would not pay out of pocket for this level of finish.
Mostly a positive buying experience, aside from a long and awkward wait to meet the finance manager.
Delivery experience was so smooth it almost felt anticlimactic in the best way. Finance manager actively helped me shave a point off the rate instead of upselling warranties.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
Diagnostic was accurate on the main issue, yet they missed a related problem that returned a month later.
Service manager personally called the next day to make sure the squeak was fully resolved. Return of my lease vehicle took fifteen minutes and they waived two minor wear charges without being asked. An outstanding experience from the first phone call to the final handshake at the curb.
Delivery truck arrived with the car on an open trailer in heavy rain and the interior was soaked through.
Trade-in paperwork was done electronically and I was handed a check the same afternoon. Picking up the car felt like an event, complete with a photo in front of a big ribbon. Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. Appreciated the no-haggle pricing because negotiating cars has always been my least favorite activity. Honest about which service items could wait until the next visit, which built real trust with me.
Service pricing is openly posted in the lounge, which signals a real confidence in their rates. Service department opens at seven which fits perfectly with my morning commute drop-off.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful. Honest estimate turned a scary engine light into a twelve dollar sensor replacement. Service department opens at seven which fits perfectly with my morning commute drop-off.
A fair offer on my trade, though significantly below what a private sale would have realistically brought. Mechanic clearly knew his trade but communication from the service desk was almost nonexistent. Alignment helped the pulling to the right, though a slight vibration at highway speeds remained.
Alignment and tire balance were spot on and the steering wheel is finally dead center again. They threw in free floor mats and a tank of gas without me asking during negotiations. They tracked down a hard-to-find part from another dealer in two days flat.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
A rare dealership where the service price actually dropped when they finished faster than quoted.
An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
Service department opens at seven which fits perfectly with my morning commute drop-off. Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off. A rare dealer where used inventory is priced close to market rather than thousands above.
Appreciate that they rotated the tires at no charge during a routine oil change.