BM
Brid MackenzieVerified
Oct 16, 2026
Reliable service appointment
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
Finance rate was competitive, though not quite as low as the pre-approval they had advertised online. Loaner car was adequate for errands, yet it had a check engine light on when I drove it off the lot.
Pickup arrived two days earlier than the promised window, which was a very welcome surprise. Love that the courtesy wash after service is actually a proper wash, not a quick spray and go.
Certified pre-owned inspection paperwork was thorough and matched everything I found independently.
A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout. Loved that the service advisor remembered my name on the third visit without checking the computer.
Really felt like the salesperson wanted me in the right car rather than the most expensive car. A rare combination of competitive pricing, fast turnaround, and genuinely polite staff throughout.
A rare showroom where women are treated with the same respect as men on the lot. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
After the body repair they returned the car vacuumed and washed, which was a small but classy touch. Pickup arrived two days earlier than the promised window, which was a very welcome surprise.
Delivery driver walked me through every control before leaving and even paired my phone to the system. Clean, modern, well-lit service bay where you can actually watch your car being worked on through glass.
Online checkout flow let me compare trims, lock a rate, and schedule delivery in one evening.
Financing was wrapped up in under an hour and every fee was disclosed upfront with no surprise add-ons at signing.
Service appointment reminders came via text with easy reschedule links, which was genuinely useful. An outstanding experience from the first phone call to the final handshake at the curb.
Honest estimate turned a scary engine light into a twelve dollar sensor replacement.
Had the oddest electrical gremlin and the tech chased it down over two visits without charging extra labor. Mobile mechanic came to my office and swapped the battery while I was in a meeting.
Transmission flush was overdue and the car shifts noticeably smoother after their work.
They respected my budget and never once tried to push me into a trim I had already declined. Service advisor sent photos of the worn components so I could decide calmly instead of under pressure in the bay. A rare dealership where the service price actually dropped when they finished faster than quoted.
Took the car on a long test drive route that included highway, city, and a parking lot test.
Even the receptionist was knowledgeable about trims and could answer questions while I waited. An honest body shop that pointed out a prior repair the previous owner had hidden from me.
Appreciate that they rotated the tires at no charge during a routine oil change.
Mechanic took the time to show me the old parts and explain why each one had failed. After the brake job the pedal feels firm, the car tracks straight, and there is zero vibration at speed.
Trade-in paperwork was done electronically and I was handed a check the same afternoon. After the alignment the tires are wearing evenly for the first time in two years.
Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed.
Technician cross-threaded the oil drain plug and now the pan needs to be replaced at my expense. Service department returned the car with the parking brake stuck engaged and refused to acknowledge the problem. Dealer claimed the recall work had been completed, yet the manufacturer records clearly showed otherwise.
My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly. Service pricing is openly posted in the lounge, which signals a real confidence in their rates. I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Mechanic refused to replace a part that technically could have been replaced, saving me three hundred dollars.
Even the detail work after the body repair felt obsessive in the best possible way.
Clear estimate up front, clear invoice at the end, and the two numbers were identical.
A rare dealership where the service price actually dropped when they finished faster than quoted. Nothing felt rushed, and the salesperson sat in the passenger seat and demonstrated features patiently.
Finance manager actively helped me shave a point off the rate instead of upselling warranties. My service appointment ran exactly on time and the technician explained each item on the multi-point inspection clearly.
Service writer called me twice with updates before authorizing a single extra dollar of work. I called with a stupid question about my dashboard warning light and they walked me through it kindly.
Dealer group has a reputation for honesty and this visit absolutely lived up to it. Factory-trained team diagnosed an intermittent misfire that two independent shops had completely missed. Shuttle driver was friendly, drove carefully, and even recommended a great sandwich shop near the office.
A pressured, dishonest, aggressive sales floor where I will absolutely never set foot again. Repair was done so poorly that an independent shop had to redo the work the following week.
They honored a coupon that technically expired the week before, which was a classy move.
Delivered a certified pre-owned car with brand new tires, fresh brakes, and a two-year warranty included. Technician recorded a video walkaround of the undercarriage so I could see exactly what needed attention. Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch.
Decent repair work overall, though the courtesy inspection sheet listed clearly fine items as urgent repairs.
I appreciated the shuttle driver who dropped me at work and picked me up the moment my car was ready.
Walked onto the lot and the sales advisor greeted me without any pressure, which made choosing a vehicle genuinely enjoyable. They respected my budget and never once tried to push me into a trim I had already declined.
A courtesy inspection flagged a tire with a slow leak before it ever became a real problem.
Finally found a mechanic who speaks plainly, writes clean invoices, and never upsells unnecessary work.
Picking up the car felt like an event, complete with a photo in front of a big ribbon. Service manager personally called the next day to make sure the squeak was fully resolved.
Rust-proofing warranty was explained plainly and I never once felt steered toward the pricier package.
Honest about the fact that the recall part was back-ordered rather than making empty promises. An absolutely painless warranty claim where the dealer handled the manufacturer paperwork entirely for me.
Loaner vehicle was clean, modern, and had a full charge waiting when I arrived to drop mine off.
Service appointment was moved three times by the dealer, each time blaming a different nameless person for the delay.
Would absolutely drive the extra forty minutes to this shop over the closer one near my house.
Online scheduler let me pick the exact loaner model I wanted, which was a thoughtful touch. Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage. Really felt like the salesperson wanted me in the right car rather than the most expensive car. Took the car on a long test drive route that included highway, city, and a parking lot test.
Loved that the service advisor remembered my name on the third visit without checking the computer. Owner of the shop walked over to introduce himself and thank me for choosing a small independent garage.
Paperwork was almost entirely digital, which saved me a trip and a stack of printed forms.
Love that the courtesy wash after service is actually a proper wash, not a quick spray and go. Would absolutely drive the extra forty minutes to this shop over the closer one near my house.